NEO Digital
Panasonic Connect AU-XPD3 Thunderbolt3 expressP2 Drive
Panasonic Connect AU-XPD3 Thunderbolt3 expressP2 Drive
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Accelerate your media workflows with the Panasonic AU-XPD3 Thunderbolt3 expressP2 Drive, offering lightning-fast data transfer speeds for professional videographers and broadcasters.
Overview:
The Panasonic Connect AU-XPD3 Thunderbolt3 expressP2 Drive is a high-performance data transfer solution designed for film and video professionals who require fast and efficient workflows. This device leverages Thunderbolt 3 technology to provide rapid transfer rates, significantly reducing the time spent on file transfers and allowing more time for creative processes.
Product Description:
The AU-XPD3 is engineered to accommodate expressP2 memory cards, widely used in high-resolution video recording such as 4K and above. With its Thunderbolt 3 interface, the drive offers transfer speeds that greatly surpass traditional USB or FireWire connections, making it an essential tool for environments where speed and efficiency are paramount. This drive is particularly beneficial for on-set data management and post-production tasks, ensuring that large video files are transferred quickly and securely.
Key Features:
- Thunderbolt 3 Interface: Provides transfer speeds up to 40 Gbps, enabling extremely fast data read and write capabilities.
- expressP2 Card Compatibility: Specifically designed for use with Panasonic's expressP2 cards used in broadcasting and high-resolution video production.
- Compact and Portable Design: Easy to transport and set up in any production environment, from studio to field locations.
- Robust Build Quality: Durable construction designed to withstand the rigors of professional use and travel.
- Plug-and-Play: No complicated setup required, allowing for immediate use upon connection to compatible devices.
Specifications:
- Interface: Thunderbolt 3 (USB-C connector)
- Compatible Media: expressP2 cards
- Data Transfer Rate: Up to 40 Gbps
- Power Supply: Powered via Thunderbolt connection, no external power required
- Dimensions: Compact and lightweight, ideal for mobile setups
Purpose of Use:
The AU-XPD3 is ideal for film makers, broadcast journalists, and video professionals who regularly work with high-definition and ultra-high-definition footage and need to transfer these large files rapidly to maintain efficient workflows.
How to Use:
Connect the AU-XPD3 to a computer with a Thunderbolt 3 port using a Thunderbolt 3 cable. Insert an expressP2 card into the drive. The device will be recognized automatically by most operating systems, allowing you to access and transfer files with ease.
Warranty and Support:
Panasonic offers a comprehensive warranty for the AU-XPD3, covering manufacturing defects and performance issues. Full technical support is available to assist with setup, usage, and troubleshooting.
Purchase and Delivery Options:
Available through authorized Panasonic professional video equipment dealers. Inquire about availability and delivery options, which may include direct purchase or shipping from online platforms.
After Sales Support:
Panasonic provides extensive after-sales support, including customer service for operational guidance and technical support for any issues that may arise.
Request for Customer Reviews and Testimonials:
Panasonic encourages users of the AU-XPD3 to share their experiences regarding the device’s performance and efficiency in enhancing their video production workflows.
Stock Availability:
For the most up-to-date information on stock and purchasing options, please contact authorized Panasonic dealers or visit the official Panasonic website.
Get in Touch:
For more detailed information about the Panasonic AU-XPD3 Thunderbolt3 expressP2 Drive or for assistance with your specific needs, contact Panasonic’s customer service. They are equipped to offer expert advice and provide support tailored to your requirements.
Disclaimer:
All information regarding the Panasonic AU-XPD3 Thunderbolt3 expressP2 Drive is provided for general informational purposes only and is subject to change without notice. Always verify specifications, availability, and pricing with Panasonic or authorized dealers before making any purchasing decisions
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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