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NEO Digital

Panasonic Connect AU-XPD1 USB 3.0 expressP2 Card Drive

Panasonic Connect AU-XPD1 USB 3.0 expressP2 Card Drive

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Streamline your media workflows with the Panasonic AU-XPD1 USB 3.0 expressP2 Card Drive, designed for rapid file transfers and efficient video production.

Overview:

The Panasonic Connect AU-XPD1 USB 3.0 expressP2 Card Drive is a vital tool for video professionals who need efficient and reliable data transfer from expressP2 media cards. This device is designed to facilitate quick uploads and downloads, supporting the high-speed data requirements of 4K and Full HD video formats.

Product Description:

The AU-XPD1 leverages USB 3.0 technology to offer fast transfer speeds, significantly improving workflow efficiency for broadcasters, filmmakers, and production teams. It accommodates expressP2 memory cards, commonly used in professional video cameras for high-resolution recording. Its plug-and-play design ensures it can be immediately integrated into any existing production setup without the need for additional drivers or software.

Key Features:

  • USB 3.0 Interface: Provides high-speed data transfer rates, significantly reducing the time required to move large video files.
  • expressP2 Compatibility: Designed specifically for use with Panasonic's expressP2 memory cards, widely utilized in professional broadcasting and film production.
  • Compact and Portable: Small footprint makes it easy to carry and use in field production or in the studio.
  • Durable Construction: Built to endure the demands of professional environments with a robust, reliable build.
  • Ease of Use: Simple connectivity with no additional software installation required, facilitating immediate operation out of the box.

Specifications:

  • Interface: USB 3.0 for fast data transfer.
  • Compatible Media: Specifically for expressP2 cards.
  • Transfer Speed: Optimized for quick reading and writing speeds, enhancing overall productivity.
  • Power Supply: Powered directly through the USB connection, eliminating the need for an external power source.
  • Dimensions: Compact design for easy integration into existing setups or for use on the go.

Purpose of Use:

The AU-XPD1 is perfect for video production environments where fast, reliable data transfer is crucial. It is particularly useful for on-set data management and post-production houses where speed is critical to meeting project deadlines.

How to Use:

Connect the AU-XPD1 to your computer or laptop via a USB 3.0 port. Insert an expressP2 card into the drive. The device will be recognized by the system, allowing you to access and transfer files just as you would with any standard external storage device.

Warranty and Support:

Panasonic provides a standard warranty for the AU-XPD1, covering any defects in materials or workmanship. Comprehensive support is also available to assist with installation, usage, and troubleshooting.

Purchase and Delivery Options:

Available through authorized Panasonic dealers. Check with local or online retailers for stock availability, pricing, and delivery options, including possible in-store pickup or direct shipping.

After Sales Support:

Extensive after-sales support from Panasonic includes technical assistance for setup, operation, and maintenance, ensuring the drive operates efficiently and effectively.

Request for Customer Reviews and Testimonials:

Panasonic encourages users to share their experiences with the AU-XPD1, particularly how it has facilitated their video production processes and any benefits in operational efficiency.

Stock Availability:

For the most up-to-date information on availability and to purchase the Panasonic AU-XPD1 USB 3.0 expressP2 Card Drive, please contact authorized Panasonic dealers or visit the official Panasonic website.

Get in Touch:

For more information about the Panasonic AU-XPD1 USB 3.0 expressP2 Card Drive or for assistance with your specific requirements, contact Panasonic’s customer service. They are prepared to offer expert advice and support tailored to your needs.

Disclaimer:

All information regarding the Panasonic AU-XPD1 USB 3.0 expressP2 Card Drive is provided for general informational purposes only and is subject to change without notice. Always verify specifications, availability, and pricing with Panasonic or authorized dealers before making any purchasing decisions

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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