NEOTECH
Xprinter XP-MP12 58mm Kiosk Printer
Xprinter XP-MP12 58mm Kiosk Printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Enhance your kiosk with the Xprinter XP-MP12 58mm Kiosk Printer, designed for seamless integration and reliable printing. Ideal for ticketing, receipts, and more. Shop now for precision printing solutions.
Overview:
The Xprinter XP-MP12 58mm Kiosk Printer is designed to fit seamlessly into various self-service applications, providing efficient and reliable printing capabilities. This device is perfect for kiosks in retail, ticketing, hospitality, and other public service areas where quick, clear printing is essential.
Product Description:
The Xprinter XP-MP12 is a versatile kiosk printer that offers high-quality thermal printing within a compact design. Capable of handling paper widths up to 58mm, it is ideal for printing receipts, tickets, and other transactional documents quickly and quietly. Featuring robust connectivity options including USB and Serial interfaces, this printer can easily integrate into existing kiosk systems.
Key Features:
- Compact Design: Small footprint allows for integration into various types of kiosks with limited space.
- High-Speed Printing: Delivers rapid printing to enhance user experience and reduce wait times.
- Durable Construction: Built to withstand continuous use in public environments.
Product Quality and Performance:
The XP-MP12 is engineered for durability and reliability, ensuring consistent operation in high-demand settings. Its thermal printing technology not only offers low maintenance but also provides excellent print clarity and speed, crucial for customer-facing applications.
Specifications:
- Dimensions: 5 x 4 x 3 inches
- Weight: 1.2 lbs
- Print Method: Direct Thermal
- Connectivity: USB, Serial
- Print Width: Up to 58mm
- Print Speed: Up to 100mm/sec
Purpose of Use:
This kiosk printer is particularly suited for automated environments requiring fast and efficient printing, such as ticket booths, payment kiosks, and fast-food ordering stations. Its ability to quickly generate receipts and tickets makes it a valuable component in improving service delivery and customer satisfaction.
How to Use:
To implement the XP-MP12, mount it within the kiosk, connect it via USB or Serial to the main system, configure it according to the kiosk’s software requirements, load the thermal paper, and it is ready to operate. The printer is designed for easy paper loading and maintenance to ensure it can manage high-volume printing without significant downtime.
Supported OS/Application/Industries:
The printer supports various operating systems, making it highly adaptable for integration into different kiosk applications across multiple industries. It is an excellent choice for businesses looking to enhance the functionality and user experience of their kiosk stations.
Benefits & Compatibility:
- Streamlined Printing: Optimizes transaction times with fast, reliable printing.
- Low Maintenance: Thermal technology reduces the need for ink or toner replacements.
- Versatile Installation: Flexible mounting options and connectivity for easy integration.
Warranty and FAQs:
Includes a one-year warranty that covers defects in materials and workmanship. For more information or assistance, check our FAQ section or contact our customer support team directly.
Packaging/Weight/Dimension:
Includes the Xprinter XP-MP12 printer, installation CD, power adapter, USB cable, and user manual. Packaging is designed to protect the printer during transit and ensure that it arrives in perfect condition for immediate installation.
Shop Today & Receive Your Delivery Across the UAE!
Purchase the Xprinter XP-MP12 today and benefit from our efficient delivery services across the UAE. Equip your kiosk with a top-tier printer that guarantees performance and satisfaction.
Best Price Guarantee:
We offer the XP-MP12 at the best price, with a commitment to match any lower price found, ensuring you get the best deal available.
After Sales Support:
Our dedicated support team is available to assist with any questions or issues post-purchase, ensuring you can maximize the use of your new kiosk printer.
Request for Customer Reviews and Testimonials:
We value your feedback! If you have experience with the Xprinter XP-MP12, please share it to help us improve and assist other customers in making informed decisions.
Stock Availability:
Before placing your order, please contact us to confirm the availability of the Xprinter XP-MP12. We strive to maintain accurate stock levels but recommend verification to ensure prompt delivery.
Get in Touch:
For more information about the Xprinter XP-MP12 or any other inquiries, please contact our expert support team. We're here to help you find the best printing solutions to fit your needs.
Disclaimer:
All information provided is for informational purposes only and is subject to change without notice. Product images are illustrative and may not accurately represent the actual product. Before making a purchase, please verify all details with our sales team to ensure satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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