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NEOTECH

Xprinter XP-D230H/ XP-D300H 80mm Thermal Printer

Xprinter XP-D230H/ XP-D300H 80mm Thermal Printer

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Maximize your business's operational efficiency with Xprinter's XP-D230H and XP-D300H, offering dependable, high-speed thermal printing tailored for retail, hospitality, and more.


Overview

The Xprinter XP-D230H and XP-D300H are part of the advanced 80mm thermal printer series designed to support high-volume printing tasks in various business environments. These models combine durability, speed, and reliability, making them perfect for sectors that require consistent printing capabilities, such as retail, hospitality, and healthcare.

Product Description

Both the XP-D230H and XP-D300H are equipped with state-of-the-art thermal printing technology that ensures fast, quiet, and energy-efficient operation. These printers are built to deliver high-quality receipts, labels, and tickets with superior clarity and speed, enhancing business efficiency and customer satisfaction.

Key Features

  • Fast Print Speeds: The XP-D230H prints at up to 200mm/sec, while the XP-D300H reaches up to 300mm/sec, making them suitable for environments where speed is crucial.
  • High-Quality Output: Both models produce crisp and clear prints at a resolution of 203 DPI, ideal for detailed receipts and barcodes.
  • Drop-In Paper Loading: Simplifies the process of reloading paper, which is essential in fast-paced settings.
  • Durable Construction: Designed to withstand the rigors of heavy use in commercial settings.
  • Versatile Connectivity: Include interfaces such as USB, Ethernet, and optional Wi-Fi or Bluetooth, facilitating integration into any existing system.
  • Energy Efficient: Utilizes thermal printing technology to reduce operational costs by eliminating the need for ink or toner cartridges.

Product Quality and Performance

The XP-D230H and XP-D300H are crafted for endurance and performance, capable of handling extensive daily print tasks without compromise. Their robust build and reliable printing mechanisms are tested to ensure longevity and consistent output, even under strenuous conditions.

Specifications

  • Printing Method: Direct Thermal
  • Print Speed: Up to 300mm/sec (XP-D300H), 200mm/sec (XP-D230H)
  • Resolution: 203 DPI
  • Print Width: 72mm or 80mm adjustable
  • Interface: USB, Ethernet, optional Wi-Fi or Bluetooth
  • Paper Type: Thermal paper rolls, 80mm width

Purpose of Use

The XP-D230H and XP-D300H are specifically designed for businesses that need efficient and reliable printing solutions, such as restaurants for order printing, retail stores for receipts, or healthcare facilities for patient records.

How to Use

  1. Installation: Place the printer within easy reach of the point of sale system and connect it using the desired interface.
  2. Load Paper: Lift the lid, place the paper roll inside, and ensure the paper feeds from the bottom front for optimal printing.
  3. Configuration: Set up the printer parameters through the connected system to match the specific printing requirements.
  4. Operation: Start printing instantly, with the device efficiently handling everything from simple receipts to complex barcodes and graphics.

Supported Industries

These printers are versatile for use across multiple industries needing fast and clear printing, including retail, hospitality, healthcare, and event management.

Benefits & Compatibility

  • Enhanced Operational Efficiency: Fast printing capabilities ensure minimal waiting times for customers and streamlined operations.
  • Cost-Effectiveness: Thermal technology reduces ongoing costs, and robust build reduces the need for frequent replacements or repairs.
  • Ease of Integration: Compatible with various operating systems and POS software, ensuring seamless adoption into existing setups.

Warranty and FAQs

Includes a one-year warranty covering parts and labor, with additional support provided through extensive FAQs and direct customer assistance for setup and troubleshooting issues.

Packaging/Weight/Dimension

Ships securely packaged with all necessary components, ensuring it arrives ready for immediate installation and use. Packaging includes the printer, power adapter, USB cable, and a roll of thermal paper to start.

Shop Today & Receive Your Delivery Across the UAE!

Order your Xprinter XP-D230H or XP-D300H today and benefit from NEOTECH’s reliable delivery services, ensuring your business is equipped to handle any printing task without delay.

Best Price Guarantee

NEOTECH offers competitive pricing on the Xprinter XP-D series, ensuring you get the best possible deal on these high-quality thermal printers.

After Sales Support

Our customer service team is available to assist with any post-purchase inquiries or technical issues, ensuring you can maximize the utility of your new printer.

Request for Customer Reviews and Testimonials

We value feedback on the XP-D230H and XP-D300H printers and encourage sharing your experiences to help us enhance our products and assist other businesses in their selection process.

Stock Availability

Before placing your order, please contact us to confirm the availability of the Xprinter XP-D230H or XP-D300H. Availability may vary, with typical delivery within 10-15 working days after order confirmation.

Get in Touch

For more detailed information about the Xprinter XP-D series or any other inquiries, please contact our customer service team. We are committed to providing tailored solutions that cater to the specific needs of your business.

Disclaimer

All information provided is for informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not fully represent the actual product. Always confirm details with our sales team before making a purchase to ensure full satisfaction.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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