NEOTECH
Xprinter XP-Q361U Thermal Label Printer
Xprinter XP-Q361U Thermal Label Printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Maximize labeling efficiency in your business with the Xprinter XP-Q361U, designed for high-speed, precise label printing in retail, logistics, and beyond.
Overview
The Xprinter XP-Q361U is a professional-grade thermal label printer that offers exceptional print quality and speed, making it an ideal choice for businesses requiring efficient and accurate labeling solutions. It is especially suited for applications in retail, warehousing, shipping, and healthcare where high-quality labels are critical for inventory and asset management.
Product Description
This model leverages advanced thermal printing technology to produce sharp, clear labels that facilitate quick scanning and readability. The XP-Q361U is designed to be user-friendly and robust, capable of handling large volumes of printing with ease, ensuring it can meet the demands of busy operational environments.
Key Features
- High-Speed Printing: Capable of printing labels at speeds up to 152mm per second, enhancing productivity and reducing wait times.
- Superior Print Resolution: Delivers high-quality prints with a resolution of 203 DPI, ideal for producing clear, scannable barcodes and text.
- USB Connectivity: Easily connects to computers or other devices via USB, ensuring straightforward setup and integration with existing systems.
- Durable Design: Built to withstand the challenges of high-volume printing environments with a solid construction.
- Wide Label Compatibility: Supports a variety of label widths, providing flexibility for different labeling needs.
- Energy Efficient: Uses direct thermal printing technology, which reduces operating costs by eliminating the need for ink or toner.
Product Quality and Performance
The XP-Q361U is constructed with durability in mind, equipped with a reliable thermal print head that ensures long-term performance without the need for frequent maintenance. Its ability to quickly produce large batches of labels makes it a valuable asset in streamlining operations and increasing efficiency.
Specifications
- Printing Method: Direct Thermal
- Print Speed: Up to 152mm/sec
- Resolution: 203 DPI
- Print Width: Up to 80mm
- Interface: USB
- Paper Type: Thermal labels and stickers, up to 80mm width
Purpose of Use
The XP-Q361U is perfect for creating shipping labels, product labels, inventory tags, and other barcode labeling applications within retail, warehouse, logistics, and healthcare sectors.
How to Use
- Setup: Connect the printer to a power source and a computer via the included USB cable.
- Install Media: Open the media compartment, insert the label roll ensuring proper alignment, and close the compartment.
- Install Drivers: Install any necessary drivers on your computer and configure the printer settings via your label software.
- Start Printing: Design your labels using your software application and start printing immediately, benefiting from the printer's speed and efficiency.
Supported Industries
This printer is highly versatile and can be effectively used in various settings that require reliable, quick, and clear label printing, including retail stores, shipping centers, warehouses, and medical facilities.
Benefits & Compatibility
- Increased Productivity: Fast print speeds and easy setup reduce downtime and increase throughput in any labeling operation.
- Cost Savings: Thermal technology decreases the ongoing costs associated with ink-based printing.
- Flexible Printing Solutions: Compatible with a wide range of label software programs, ensuring seamless integration into various workflows.
Warranty and FAQs
Comes with a one-year warranty covering manufacturing defects, with extended support through detailed FAQs and a customer service hotline for troubleshooting and guidance.
Packaging/Weight/Dimension
Packaged securely with the printer, USB cable, power adapter, a starter roll of labels, and a quick setup guide to ensure you can begin printing as soon as the printer is set up.
Shop Today & Receive Your Delivery Across the UAE!
Order the Xprinter XP-Q361U now and take advantage of our efficient delivery service, ensuring you can enhance your labeling operations without delay.
Best Price Guarantee
At NEOTECH, we offer the Xprinter XP-Q361U at competitive prices, ensuring you get the best deal on a high-performance label printer.
After Sales Support
Our dedicated team provides robust after-sales support, ready to assist with any questions or issues to ensure your printer operates flawlessly.
Request for Customer Reviews and Testimonials
We encourage feedback on the XP-Q361U to help us improve our offerings and assist other businesses in choosing the right label printer for their needs.
Stock Availability
Before placing your order, please contact us to confirm the availability of the Xprinter XP-Q361U. The printer is typically available within 10-15 working days after order confirmation.
Get in Touch
For more detailed information about the Xprinter XP-Q361U or any other inquiries, please contact our customer service team. We are dedicated to providing solutions that cater to the specific needs of your business.
Disclaimer
All information provided is for informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not fully represent the actual product. Always confirm details with our sales team before making a purchase to ensure full satisfaction.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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