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NEOTECH

Xprinter XP-V323H / XP-V330H Custom Receipt Printer

Xprinter XP-V323H / XP-V330H Custom Receipt Printer

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Elevate your printing capabilities with the Xprinter XP-V323H / XP-V330H, engineered for custom receipt printing with unparalleled precision and speed in retail and hospitality settings.


Overview

The Xprinter XP-V323H and XP-V330H are state-of-the-art thermal receipt printers designed for businesses that demand customizability and high performance. These models are perfect for high-volume retail environments, restaurants, and service industries where efficiency and print quality are critical.

Product Description

Both the XP-V323H and XP-V330H offer advanced thermal printing technology, ensuring crisp and clear receipts. These printers support a variety of customization options, allowing businesses to print logos, coupons, and detailed customer receipts with ease. They are built to handle the demands of a busy work environment, featuring robust construction and fast print speeds.

Key Features

  • High-Speed Printing: XP-V330H prints at speeds up to 300mm per second, while the XP-V323H offers up to 260mm per second, reducing customer wait times significantly.
  • Exceptional Print Quality: Both models deliver high-resolution printing at 203 DPI, ideal for both text and graphics.
  • Multiple Interface Options: Equipped with USB, Ethernet, and Serial interfaces to ensure compatibility with various POS systems.
  • Drop-In Paper Loading: Simplifies the process of replacing paper rolls, enhancing operational efficiency.
  • Auto-Cutter Functionality: Integrated cutters provide clean and precise cuts for each receipt, enhancing the customer's receipt-handling experience.
  • Customization Capabilities: Easily customize receipts with logos, promotions, and other unique branding elements directly from the printer’s software.

Product Quality and Performance

The XP-V323H and XP-V330H are engineered for durability, capable of enduring intense operational demands without compromising print quality or speed. Their thermal printing technology ensures reliability and reduces maintenance costs by eliminating the need for ink or toner.

Specifications

  • Printing Method: Direct Thermal
  • Print Speed: Up to 300mm/sec (XP-V330H), 260mm/sec (XP-V323H)
  • Print Width: 72mm effective print width
  • Resolution: 203 DPI
  • Interface: USB, Ethernet, Serial
  • Paper Type: Thermal rolls, 80mm width

Purpose of Use

These printers are ideally suited for any setting that requires fast and reliable receipt printing, such as high-traffic retailers, upscale restaurants, or event venues. They are particularly valuable for businesses that want to enhance their branding through customized receipts.

How to Use

  1. Connect: Install the printer by connecting it to your point-of-sale system using the appropriate interface.
  2. Load Paper: Open the printer lid, place the thermal roll inside, and ensure it feeds from the bottom for optimal printing quality.
  3. Customize Settings: Utilize the provided software to set up and customize receipt layouts, including adding business logos and promotional messages.
  4. Print: Begin printing receipts that will stand out to your customers, with each cut cleanly by the auto-cutter.

Supported Industries

Perfect for retail, hospitality, and any industry that benefits from high-quality, customized receipt printing. They are also ideal for businesses looking to enhance customer engagement through tailored messaging on receipts.

Benefits & Compatibility

  • Enhanced Customer Experience: Customized receipts improve brand recognition and customer retention.
  • Operational Efficiency: Fast print speeds and reliable operations reduce transaction times and improve service.
  • Cost-Effective: Lower operating costs thanks to energy-efficient thermal technology and minimal maintenance needs.

Warranty and FAQs

These printers come with a comprehensive manufacturer's warranty that covers parts and labor. Additional support is available through our customer service team for setup assistance or troubleshooting.

Packaging/Weight/Dimension

Securely packaged to ensure they arrive in pristine condition, ready for immediate installation and use.

Shop Today & Receive Your Delivery Across the UAE!

Order your Xprinter XP-V323H or XP-V330H today and benefit from our fast and reliable delivery services, ensuring your business operations are not interrupted.

Best Price Guarantee

NEOTECH offers these models at competitive prices, ensuring you receive the best deal for enhancing your business’s printing capabilities.

After Sales Support

Our dedicated support team is here to help with any questions or issues, ensuring you can fully utilize your new thermal receipt printer.

Request for Customer Reviews and Testimonials

We encourage you to share your experiences with the Xprinter XP-V323H / XP-V330H to help us improve our offerings and guide other customers in their purchasing decisions.

Stock Availability

Before placing your order, please contact us to confirm the availability of the Xprinter XP-V323H / XP-V330H. These printers can be available within 10-15 working days after your order confirmation, providing clear expectations for delivery timing.

Get in Touch

For more detailed information about the Xprinter thermal printers or any other inquiries, please contact our customer service team. We are committed to providing solutions that meet the unique needs of your business.

Disclaimer

All information provided is for informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not fully represent the actual product. Always confirm details with our sales team before making a purchase to ensure full satisfaction.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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