NEOTECH
Xprinter XP-Q851L Pos Receipt Printer
Xprinter XP-Q851L Pos Receipt Printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Streamline your checkout processes with the Xprinter XP-Q851L POS Receipt Printer. Designed for high-volume environments, it delivers speed, reliability, and superior print quality.
Overview
The Xprinter XP-Q851L POS Receipt Printer is a high-end thermal printer designed to meet the demands of fast-paced retail and hospitality environments. Offering exceptional print speed and quality, this printer is ideal for businesses looking to enhance operational efficiency and customer service.
Product Description
The Xprinter XP-Q851L is engineered for durability and performance, supporting a wide range of printing tasks including receipts, coupons, and tickets. With its thermal printing technology, it ensures fast print outputs without the need for ink or toner, making it a cost-effective and environmentally friendly option for any business. Its robust design can handle high-volume printing with ease, ensuring long-term reliability.
Key Features
- High-Speed Thermal Printing: Capable of printing at speeds up to 260mm per second, minimizing wait times.
- Superior Print Quality: Delivers sharp, clear prints with a resolution of 203 DPI.
- Versatile Connectivity: Includes USB, Ethernet, and Serial interfaces, offering flexible integration options.
- Drop-in Paper Loading: Simplifies the process of reloading paper rolls, enhancing user convenience.
- Auto Cutter: Features an automatic cutter for clean and easy receipt handling.
- Wide Compatibility: Compatible with various POS software systems, facilitating seamless integration.
Product Quality and Performance
The XP-Q851L stands out for its ability to perform consistently in high-demand situations. Its thermal print head offers reliable operation and exceptional print clarity, making it suitable for businesses that require accurate, legible receipts for every transaction.
Specifications
- Printing Method: Direct Thermal
- Print Speed: Up to 260mm/sec
- Print Width: Up to 80mm
- Resolution: 203 DPI
- Interface: USB, Ethernet, Serial
- Paper Type: Supports thermal paper rolls up to 80mm width
Purpose of Use
This printer is ideal for retail stores, supermarkets, restaurants, and bars where efficient and reliable receipt printing is crucial. It is also well-suited for hospitality settings that require quick service and high-quality customer interactions.
How to Use
- Setup: Connect the printer to your POS system using the desired interface.
- Load Paper: Open the top cover, insert the paper roll, and ensure it feeds correctly into the slot.
- Print Settings: Configure the printer settings via your POS system to match the specific needs of your operation.
- Start Printing: Begin issuing receipts, tickets, or coupons directly from your POS system.
Supported Industries
The XP-Q851L is particularly useful for sectors that require fast and efficient printing, such as retail, food service, and hospitality.
Benefits & Compatibility
- Enhanced Efficiency: High-speed printing capabilities ensure reduced transaction times and increased customer satisfaction.
- Cost-Effective Operation: Eliminates the need for ink or toner cartridges, reducing ongoing supply costs.
- Easy Maintenance: Simple design and robust construction minimize downtime and maintenance requirements.
Warranty and FAQs
Includes a comprehensive warranty covering parts and labor. For troubleshooting or operational guidance, please refer to the user manual or contact customer support.
Packaging/Weight/Dimension
The printer is securely packaged to ensure it arrives in excellent condition, ready for immediate use.
Shop Today & Receive Your Delivery Across the UAE!
Order your Xprinter XP-Q851L today and benefit from our reliable delivery services across the UAE, ensuring that your business operations are enhanced without delay.
Best Price Guarantee
NEOTECH offers the Xprinter XP-Q851L at competitive prices, ensuring you receive the best value for your investment.
After Sales Support
Our customer support team is ready to assist with any setup questions or operational issues, ensuring you can maximize the use of your new receipt printer.
Request for Customer Reviews and Testimonials
We encourage you to share your experiences with the Xprinter XP-Q851L to help us continue improving and to assist other customers in making informed decisions.
Stock Availability
Please verify the availability of the Xprinter XP-Q851L with our sales team before placing your order to ensure prompt delivery.
Get in Touch
For more detailed information about the Xprinter XP-Q851L or any other inquiries, please contact our customer service team. We are committed to providing comprehensive solutions tailored to your business needs.
Disclaimer
All information provided is for informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately represent the actual product. Always confirm details with our sales team before making a purchase to ensure complete satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



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