NEOTECH
Xprinter XP-V320N / XP-V330N Receipt Printer
Xprinter XP-V320N / XP-V330N Receipt Printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Maximize your business efficiency with the Xprinter XP-V320N / XP-V330N, designed for optimal receipt printing performance in retail and hospitality environments.
Overview
The Xprinter XP-V320N and XP-V330N are advanced thermal receipt printers tailored for high-demand retail and hospitality settings. These models offer reliable, high-speed printing solutions that are essential for businesses looking to improve service speed and transaction efficiency.
Product Description
The Xprinter XP-V320N and XP-V330N are part of Xprinter's high-performance line of thermal printers. They support an 80mm paper width and feature cutting-edge printing technology that ensures quick and clear receipts. Designed with durability and ease of use in mind, these printers are equipped with auto-cutter functionality and come with multiple connectivity options, including USB, Ethernet, and Serial, making them highly adaptable to various business environments.
Key Features
- High-Speed Printing: Capable of printing at speeds up to 250mm per second, reducing customer wait times.
- Superior Print Quality: Delivers sharp, clear prints with a resolution of 203 DPI, ideal for detailed receipts.
- Auto-Cutter Feature: Integrated auto-cutter simplifies the receipt handling process.
- Durable Build: Constructed to withstand the rigors of busy commercial settings.
- Multiple Connectivity Options: Features USB, Ethernet, and Serial connections for flexible integration.
- Energy Efficient: Utilizes thermal printing technology to minimize running costs.
Product Quality and Performance
The XP-V320N and XP-V330N are built to deliver consistent and reliable performance, which is critical in high-volume environments where downtime can significantly disrupt business operations. Their robust construction ensures longevity, even with continuous use, making them a cost-effective investment for businesses.
Specifications
- Printing Method: Direct Thermal
- Print Speed: Up to 250mm/sec
- Print Width: 72mm effective print width
- Resolution: 203 DPI
- Interface: USB, Ethernet, Serial
- Paper Type: Thermal rolls, 80mm width
Purpose of Use
These printers are designed for use in retail stores, restaurants, coffee shops, and any other customer-facing business where efficient and reliable receipt printing is necessary. They are particularly beneficial for areas with high customer traffic.
How to Use
- Setup: Connect the printer to your point-of-sale system using the appropriate interface.
- Load Paper: Open the cover, insert the thermal paper roll, and ensure it's properly aligned.
- Configure Printer: Adjust the printer settings through your POS system to achieve the desired print quality and speed.
- Operate: Start processing transactions; the printer will automatically print and cut receipts.
Supported Industries
These printers are ideal for the hospitality and retail sectors, especially suitable for businesses that require quick service, such as fast food outlets, cafes, and busy retail stores.
Benefits & Compatibility
- Enhances Transaction Speed: Quick printing capabilities ensure that transactions are processed swiftly.
- Reduces Operational Costs: Thermal technology decreases the need for ink or toner replacements.
- Adapts to Various Environments: Versatile connectivity options allow for easy integration with most POS systems.
Warranty and FAQs
Includes a comprehensive manufacturer's warranty that covers technical defects. For troubleshooting or further queries, consult the user manual or contact our customer support.
Packaging/Weight/Dimension
Each printer is securely packaged to ensure it arrives in excellent condition, ready for immediate installation and integration into your business operations.
Shop Today & Receive Your Delivery Across the UAE!
Order your Xprinter XP-V320N or XP-V330N today to benefit from our efficient delivery services across the UAE, ensuring minimal disruption to your business operations.
Best Price Guarantee
NEOTECH provides the Xprinter receipt printers at competitive prices, ensuring you receive the best value for your investment.
After Sales Support
Our dedicated support team is available to assist with any post-purchase questions or issues, ensuring you can fully utilize the capabilities of your new printer.
Request for Customer Reviews and Testimonials
We encourage you to share your experience with the Xprinter XP-V320N or XP-V330N to help us improve our products and assist other customers in making informed decisions.
Stock Availability
Before placing your order, please contact us to confirm the availability of the Xprinter XP-V320N / XP-V330N. The product can be available within 10-15 working days after your order confirmation, providing you with a clear expectation for delivery.
Get in Touch
For more detailed information about the Xprinter receipt printers or any other inquiries, please contact our customer service team. We are committed to providing solutions tailored to meet the specific needs of your business.
Disclaimer
All information provided is for informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not fully represent the actual product. Always confirm details with our sales team before making a purchase to ensure full satisfaction.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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