NEO Digital
Mobilebase DS10
Mobilebase DS10
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Discover the Mobilebase DS10 Rugged Tablet, built to withstand harsh conditions. Ideal for fieldwork, warehousing, and industrial applications.
Overview:
The Mobilebase DS10 is a rugged tablet designed for industries that require durable and reliable mobile computing solutions. Engineered to perform in harsh environments, this tablet is perfect for field service, construction, and industrial applications where normal tablets might fail.
Product Description:
The DS10 features a robust design that meets military-grade specifications for dust, water, and shock resistance. It is equipped with a powerful processor, ample storage, and a sunlight-readable display, making it suitable for outdoor and demanding industrial environments. Its extended battery life ensures full-day usage, while built-in connectivity options like 4G LTE, Wi-Fi, and Bluetooth keep you connected wherever work takes you.
Key Features:
- Rugged Design: Meets MIL-STD-810G and IP65 standards for water and dust resistance.
- High-Performance Processing: Equipped with a high-speed processor to handle multiple applications smoothly.
- Sunlight-Readable Display: Features a bright, clear screen that is readable even in direct sunlight.
- Extended Battery Life: Supports hours of continuous use on a single charge.
- Versatile Connectivity: Includes 4G LTE, Wi-Fi, and Bluetooth for constant connectivity.
Product Quality and Performance:
The Mobilebase DS10 is built to last with a reinforced chassis and shock-absorbent materials that protect it from drops and vibrations. Its performance is tailored for speed and efficiency, enabling users to access and process data quickly in the field.
Specifications:
- Processor: Quad-core CPU
- Memory: Options available up to 8GB RAM
- Storage: Options available up to 256GB SSD
- Display: 10-inch high-resolution touchscreen
- Operating System: Android or Windows (based on model)
- Battery: High-capacity, rechargeable battery
- Connectivity: 4G LTE, Wi-Fi, Bluetooth
- Certifications: MIL-STD-810G, IP65
Purpose of Use:
- Field Service: Enables robust mobile computing for technicians and engineers in the field.
- Construction Sites: Assists in managing projects and accessing plans in challenging conditions.
- Industrial and Manufacturing: Useful for inventory management, machine control, and logistics.
How to Use:
- Power On and Set Up: Charge the tablet fully before first use. Follow on-screen instructions to set up the operating system and connectivity options.
- Install Necessary Apps: Download required applications for field data collection, communication, or project management.
- Secure with Accessories: Utilize protective cases, screen protectors, and hand straps for additional security.
- Daily Use: Carry and use the tablet throughout the workday, relying on its rugged build and connectivity to perform tasks efficiently.
- Maintenance: Regularly clean the screen and ports, and check for software updates to keep the tablet running optimally.
Supported Applications/Industries:
- Surveying and GIS: Captures and processes geographical and environmental information accurately.
- Public Safety: Ideal for emergency responders who need a reliable device in critical situations.
- Transportation and Logistics: Manages routing, tracking, and delivery operations on the go.
Benefits & Compatibility:
- Enhanced Durability: Reduces the risk of damage in tough environments, lowering repair and replacement costs.
- Improved Productivity: Enables workers to access and share information quickly, enhancing decision-making and efficiency.
- Adaptability: Compatible with various industry-specific applications, making it a versatile tool for many sectors.
Warranty and FAQs:
Includes a manufacturer’s warranty that covers defects and certain types of accidental damage. An FAQ section provides insights into usage, troubleshooting, and care tips.
Packaging/Weight/Dimension:
- Packaging: Comes in durable packaging designed to protect the tablet during shipping.
- Weight: Optimally balanced for portability without sacrificing durability.
- Dimensions: Compact enough to be easily handheld or stored in small compartments.
Shop Today & Receive Your Delivery:
Purchase the Mobilebase DS10 today to enhance your mobile computing capabilities in tough environments. Enjoy fast delivery and reliable customer support.
Best Price Guarantee:
We offer competitive pricing on our rugged tablets. Find a lower price elsewhere, and we'll match it.
After Sales Support:
Our dedicated support team is ready to assist with any operational queries or technical issues, ensuring you can maximize the use of your rugged tablet.
Request for Customer Reviews and Testimonials:
We value your feedback and encourage you to share your experiences with the Mobilebase DS10 to help us continue improving our products and services.
Stock Availability:
Contact our customer service for the latest information on availability and bulk purchasing options.
Get in Touch:
For more details or assistance with the Mobilebase DS10 Rugged Tablet, please contact our support team.
Disclaimer:
Product specifications and availability are subject to change without notice. Always verify with our sales team before making a purchase to ensure satisfaction.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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