NEOTECH
ExaDigm NX1200 Thermal Paper Rolls
ExaDigm NX1200 Thermal Paper Rolls
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Ensure flawless performance with our ExaDigm NX1200 Thermal Paper Rolls. Designed for superior print clarity and durability. Ideal for fast-paced environments. Order today for seamless operations!
Overview:
Keep your ExaDigm NX1200 terminal operating at peak efficiency with our premium thermal paper rolls. These rolls are specifically designed to deliver optimal performance, providing clear and consistent prints that are essential for smooth transaction processing.
Product Description:
Our ExaDigm NX1200 Thermal Paper Rolls are the perfect solution for businesses that require high-quality and reliable printing. Made from top-grade thermal paper, these rolls ensure that every print—from receipts to detailed reports—is crisp and legible. Ideal for retail, hospitality, and service environments, these rolls support the demanding needs of daily operations.
Key Features:
- Custom Designed for ExaDigm NX1200: Tailored to work seamlessly with the ExaDigm NX1200 terminal.
- High-Quality Thermal Paper: Produces sharp, clear text and graphics, enhancing the readability of receipts and records.
- Durable Prints: Resistant to fading, ensuring that receipts and documents maintain their integrity over time.
- Efficient Printing: Manufactured to prevent paper jams and other common printing issues.
Quality and Performance:
These thermal paper rolls are rigorously tested to meet the specific requirements of the ExaDigm NX1200, providing reliable and consistent output without interruptions. The specialized thermal coating is formulated to react at a precise temperature, which optimizes print quality and reduces wear on the terminal’s thermal print head.
Specifications:
- Paper Type: Thermal
- Roll Width: 2.25 inches (57mm)
- Roll Length: 85 feet (26m)
- Core Size: 0.5 inches (12.7mm)
Intended Use:
Designed for businesses using the ExaDigm NX1200 terminal, these paper rolls are essential for anyone needing to produce quick and clear prints of transactions, whether in retail, hospitality, or service settings.
Installation and Usage:
Replacing a paper roll is straightforward: open the paper compartment of your NX1200 terminal, remove any spent roll, insert the new roll with the paper feeding from the bottom, and close the compartment. This simple process allows for uninterrupted service and helps maintain the efficiency of your business operations.
Supported Industries:
- Retail: Essential for shops and supermarkets where quick, efficient customer service is key.
- Hospitality: Ideal for restaurants and hotels that require fast billing and accurate record-keeping.
- Healthcare: Suitable for clinics and pharmacies where quick, clear printing is crucial.
Benefits:
- Enhanced Customer Experience: Fast and clear receipts improve service and reduce wait times.
- Operational Efficiency: Reduced need for roll changes and maintenance boosts productivity.
- Cost-Effective: Our competitive pricing offers excellent value, reducing operational costs.
Warranty and Support:
Our thermal paper rolls come with a standard warranty that covers defects in materials and workmanship. Our customer support team is available to assist with any product-related inquiries or issues, ensuring a smooth experience with our products.
Packaging Details:
- Package Contents: Available in boxes of 50 rolls.
- Package Weight: Approximately 5 kg (11 lbs).
Order Today:
Stock up on ExaDigm NX1200 Thermal Paper Rolls to ensure your business transactions are smooth and professional. Available for immediate delivery, these rolls are crucial for maintaining continuous service and operational efficiency.
Best Price Guarantee:
We strive to offer the best prices on our thermal paper rolls. If you find a lower price for the same product elsewhere, we will match it.
After-Sales Support:
Our dedicated customer service team is ready to help with any after-sales inquiries or issues to ensure your satisfaction.
Customer Reviews:
We encourage our customers to leave reviews to help us continually improve our products and services. Your feedback is invaluable to our efforts to enhance product quality and customer satisfaction.
Stock Availability:
Please contact us to confirm the availability of our thermal paper rolls and to discuss your delivery needs. We aim to fulfill orders promptly and efficiently.
Get in Touch:
For more detailed information or assistance with your order, please contact our customer support team. We are here to ensure a seamless and satisfactory purchasing experience.
Disclaimer:
All information provided is for general purposes only and may change without notice. Product images are for illustration purposes only and may not accurately depict the actual product. Confirm all details with our sales team before making a purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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