NEOTECH
TM-U950 Multifunction Printer
TM-U950 Multifunction Printer
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview: The Epson TM-U950 is a versatile and high-performance multifunction printer designed to meet the demanding needs of retail and banking environments. Known for its reliability and advanced features, the TM-U950 is perfect for printing receipts, journals, and slips. Its robust design and multifunction capabilities ensure seamless operation and enhanced efficiency in any setting.
Key Features:
- Multifunction Capability: Combines receipt printing, journal printing, and slip printing in one compact device, reducing the need for multiple printers.
- High-Performance Printing: Delivers fast and reliable printing, ideal for high-volume environments.
- Durable Design: Built to withstand the rigors of daily use, ensuring long-term reliability.
- Versatile Connectivity: Supports USB, Ethernet, and Serial connectivity, ensuring seamless integration with various POS systems.
- Easy Paper Handling: Features easy paper loading and supports multiple paper sizes, ensuring flexibility and convenience.
- User-Friendly Interface: Simple operation with easy-to-read controls and clear status indicators.
Product Quality and Performance: The Epson TM-U950 excels in quality and performance, designed to meet the needs of fast-paced retail and banking environments. Its high-speed printing capabilities and robust connectivity options make it a reliable tool for enhancing operational efficiency. Customer testimonials highlight its dependability and ease of use, reinforcing its reputation as a top-choice multifunction printer.
Specifications:
- Printing Technology: 9-pin impact dot matrix
- Print Speed: Up to 3.5 lines per second
- Resolution: 16.7 cpi / 14.3 cpi / 12 cpi / 10 cpi
- Paper Width: 82.5mm (Receipt/Journal), 70 to 210mm (Slip)
- Dimensions: 251 x 298 x 194mm (W x D x H)
- Weight: 5.5 kg
- Connectivity: USB, Serial, Ethernet
- Operating System Compatibility: Windows, Linux, Mac OS
Purpose of Use: The Epson TM-U950 is designed for use in various retail and banking environments, providing a reliable and efficient solution for printing receipts, journals, and slips. Its multifunction capabilities and advanced features ensure reliable performance, making it an essential tool for improving efficiency and customer satisfaction.
How to Use: To use the Epson TM-U950, follow these steps:
- Power on the device and connect it to your POS or banking system using USB, Ethernet, or Serial cable.
- Load the paper roll by opening the cover and placing the roll inside. For slip printing, insert the slip as needed.
- Ensure the paper is correctly aligned and close the cover.
- Install the appropriate printer drivers on your computer and configure the printer settings.
- Use your POS or banking software to design and send print jobs to the TM-U950.
- Follow on-screen instructions to complete the printing process.
Supported OS/Application/Industries: The Epson TM-U950 supports various operating systems, including Windows, Linux, and Mac OS, making it versatile for multiple applications. It is ideal for industries such as retail, banking, and hospitality, where reliable and efficient multifunction printing solutions are essential.
Benefits & Compatibility:
- Reliability: Ensures accurate and reliable printing for efficient operations.
- Durability: Withstands daily use in busy environments, ensuring long-lasting performance.
- Compatibility: Works seamlessly with a wide range of devices and operating systems.
- Efficiency: Easy to use and ensures fast, high-quality printing, improving workflow efficiency.
Warranty and FAQs: The Epson TM-U950 comes with a comprehensive one-year warranty, covering any manufacturing defects or performance issues. For common queries, please refer to the Neo Digital product services page. If you encounter any problems, contact our sales representative for assistance. Should the issue persist, the Return Merchandise Authorization (RMA) process will be initiated.
Delivery Services (UAE): We offer reliable and efficient delivery services across the UAE, ensuring your Epson TM-U950 reaches you in a timely manner. Our commitment to excellent service extends to major cities and emirates, guaranteeing a seamless and secure delivery experience.
After Sales Support: Our customers are our top priority. We provide exceptional after-sales support to ensure your satisfaction. From setup assistance to troubleshooting, our dedicated team is here to help you get the most out of your Epson TM-U950.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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