NEO Digital
TRANSACT Epic Edge
TRANSACT Epic Edge
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Experience the ultimate in thermal printing with the TransAct Epic Edge, featuring advanced TITO technology and unmatched print clarity. Ideal for casinos and gaming venues. Available now at NEOTECH.
Overview
The TransAct Epic Edge thermal printer represents the forefront of ticket-in, ticket-out (TITO) technology, setting a new standard in the casino and gaming industry. With its exceptional print resolution and faster processing speeds, the Epic Edge ensures that each ticket is printed with unparalleled clarity and precision.
Product Description
This advanced printer is designed to enhance gaming experiences by offering crisp, clear 300 dpi printing capabilities — the highest in the industry. It's built to improve ticket readability, reduce machine downtime, and support QR and 2D barcode capabilities, which are critical for modern gaming operations and future integrations.
Key Features
- Superior Print Quality: 300 dpi resolution provides the sharpest and most readable prints available, enhancing ticket scanning and validation processes.
- High-Speed Performance: Optimized for quick printing to keep gaming operations running smoothly without interruptions.
- Advanced Barcode Integration: Supports QR and 2D barcodes, facilitating a wide range of ticketing applications and mobile integrations.
- Robust Durability: Engineered for reliability in high-volume, high-stress environments typical of casinos and gaming establishments.
- Easy Integration: Designed to fit seamlessly into existing gaming systems with minimal disruption.
Product Quality and Performance
The Epic Edge is crafted with longevity and reliability in mind, featuring a rugged design that can handle the continuous operational demands of busy casinos and gaming venues. Its advanced thermal printing technology not only delivers superior print quality but also operates with reduced noise levels, enhancing the overall environment.
Specifications
- Printing Method: Direct thermal
- Resolution: 300 dpi
- Connectivity: USB, Serial
- Compatibility: Compatible with current and new generation casino machines, kiosks, and gaming systems
- Dimensions: Compact design tailored for easy installation in a variety of gaming cabinets
Purpose of Use
The TransAct Epic Edge is ideally suited for casinos, gaming venues, and other entertainment sectors where fast, reliable, and high-quality ticket printing is crucial. It is also perfect for promotional ticketing, rewards programs, and any application requiring frequent and dependable ticket output.
How to Use
To operate the TransAct Epic Edge, connect it to your gaming system using the appropriate interface, load the thermal paper, and configure it according to the system’s requirements. Regular maintenance, such as cleaning the thermal head and replacing rolls, ensures optimal performance and longevity.
Supported Industries
While primarily used in the gaming and casino industry, the Epic Edge's capabilities make it suitable for lottery systems, sports betting kiosks, and any other sector that requires reliable and high-quality ticket printing.
Benefits & Compatibility
The Epic Edge offers significant advantages in terms of operational efficiency, customer satisfaction, and adaptability to future technologies. Its high-resolution printing enhances the legibility and usability of tickets, which is critical for customer satisfaction and operational accuracy.
Warranty and FAQs
Comes with a comprehensive warranty that covers key components and labor, ensuring peace of mind for all operators. For more detailed information on setup, troubleshooting, and warranty claims, refer to the FAQs or contact our support team.
Packaging/Weight/Dimension
Each unit is securely packaged to ensure it arrives in pristine condition, ready for immediate installation and use. Packaging specifications are designed to protect the device during shipping and handling.
Shop Today & Receive Your Delivery Across the UAE!
Purchase your TransAct Epic Edge from NEOTECH and enjoy prompt, reliable delivery service, ensuring that your gaming operations can continue to run efficiently and without interruption.
Best Price Guarantee
NEOTECH offers the TransAct Epic Edge at competitive prices, with a guarantee to match any lower price found, ensuring you receive the best possible value for your investment.
After Sales Support
Our dedicated support team is available to assist with any queries or issues that may arise during the installation or operation of your TransAct Epic Edge, ensuring continuous, trouble-free operation.
Request for Customer Reviews and Testimonials
We encourage our customers to share their experiences with the TransAct Epic Edge to help us continuously improve and assist other customers in making informed decisions.
Stock Availability
Please contact us directly to verify the availability of the TransAct Epic Edge. We aim to maintain accurate stock levels to ensure timely deliveries.
Get in Touch
For more detailed information or assistance with your TransAct Epic Edge purchase, our expert support team is ready to provide personalized service. Contact us today for all your inquiries and support needs.
Disclaimer
All information provided is for general informational purposes only and may change without notice. Product images are for illustration purposes only and may not fully represent the actual product. Prices and availability are subject to change; please confirm all details with our sales team before making a purchase.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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