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NEO Digital

Topaz Systems T-S261

Topaz Systems T-S261

Regular price Dhs. 914.00 AED
Regular price Dhs. 964.00 AED Sale price Dhs. 914.00 AED
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Tax included. Shipping calculated at checkout.

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Overview

The Topaz Systems T-S261 is a sleek, compact electronic signature capture pad that offers an effective solution for businesses looking to streamline their digital transactions. Its small footprint and robust features make it an ideal choice for environments with limited space, such as retail counters, small offices, or for mobile use.

Key Features

  • Slim, Portable Design: Perfect for settings where desk space is at a premium or mobile capabilities are needed.
  • High-Resolution Capture: Ensures that every signature is captured with high clarity and precision, facilitating reliable verification processes.
  • Plug-and-Play Connectivity: Simple USB connection for easy setup and integration with existing systems.
  • Durable Build: Constructed to withstand regular use in busy commercial environments.
  • User-Friendly Interface: Designed for ease of use to ensure a seamless signing experience for customers.

Product Quality and Performance

The T-S261 is built to deliver dependable performance, capturing high-quality signatures quickly and securely. It's engineered to meet the needs of businesses requiring a reliable method for digital signature capture without complex installations or maintenance.

Specifications

  • Dimensions: 6" x 3.8" x 0.7"
  • Active Signing Area: 4.3 inches diagonally
  • Resolution: 410 PPI (points per inch)
  • Connectivity: USB
  • Compatibility: Fully compatible with Windows and integrates with most point-of-sale systems

Purpose of Use

The T-S261 is particularly suited for retail environments, personal banking, or any business operation that requires a compact and efficient method for capturing electronic signatures. It's also great for professionals on the go, such as sales agents or consultants who need a portable solution.

How to Use

To make the most of the Topaz Systems T-S261:

  1. Installation: Connect the device to your computer or point-of-sale system via the USB cable. Install any necessary drivers or software from Topaz.
  2. Configuration: Configure the settings through your system to align with your operational needs.
  3. Daily Use: Position the pad in a convenient location for your customers or clients to sign electronically.
  4. Maintenance: Keep the signature pad clean and ensure the connection remains secure to maintain optimal performance.

Supported OS/Application/Industries

This signature pad supports Windows operating systems and is suitable for a wide range of applications, particularly in retail, financial services, and any field requiring mobile documentation capabilities.

Benefits & Compatibility

  • Space-Saving Design: Ideal for setups with limited counter space.
  • Enhanced Customer Experience: Provides a quick and easy signing process, enhancing overall customer satisfaction.
  • Secure Transactions: Ensures that all signatures are captured securely, protecting both the business and its customers.

Warranty and FAQs

The T-S261 comes with a one-year warranty, covering defects and providing access to support services. The FAQ section on NEO Digital addresses common operational questions, helping users troubleshoot and optimize their devices.

Delivery Services (UAE)

NEO Digital ensures reliable delivery across the UAE, ensuring that your products are delivered safely and promptly.

After Sales Support

Our dedicated support team is available to assist with any questions or issues that arise, ensuring that you can maximize the use of your Topaz Systems T-S261.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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