NEO Digital
Taiyun 27 Inch Touchscreen Self Service Restaurant Order-and-pay Kiosk with Wifi
Taiyun 27 Inch Touchscreen Self Service Restaurant Order-and-pay Kiosk with Wifi
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Streamline your restaurant's ordering process with the Taiyun 27" Touchscreen Self-Service Kiosk, equipped with WiFi for easy, fast, and efficient customer transactions.
Overview:
Elevate your restaurant's service with the Taiyun 27 Inch Touchscreen Self Service Restaurant Order-and-Pay Kiosk with WiFi. This cutting-edge kiosk provides a fully autonomous ordering experience, allowing customers to browse the menu, make selections, and pay directly from the touchscreen interface, all enhanced by seamless WiFi connectivity.
Product Description:
The Taiyun 27" Order-and-Pay Kiosk is a state-of-the-art solution designed to optimize the customer experience by reducing wait times and improving order accuracy. Featuring a large, vibrant touchscreen and robust WiFi integration, this kiosk offers customers a user-friendly platform to order and pay independently, facilitating a smoother flow within the restaurant.
Key Features:
- 27-Inch HD Touchscreen: A large, clear display that ensures easy navigation and viewing of the digital menu.
- WiFi Connectivity: Allows for reliable and fast digital communication and updates.
- Self-Service Ordering and Payment: Enables customers to handle the entire ordering process themselves, from browsing the menu to making payments.
Product Quality and Performance:
Built with commercial-grade components, the Taiyun 27" Kiosk is designed to withstand the demands of a busy restaurant environment. Its durable construction ensures long-term reliability, while its software provides a fast and intuitive user interface that minimizes downtime and maximizes customer throughput.
Specifications:
- Dimensions: 68 cm x 48 cm x 150 cm
- Weight: 70 kg
- Display: 27-inch Full HD LED touchscreen
- Connectivity: High-speed WiFi
- Payment Systems Supported: Credit/debit cards, mobile payments, NFC
Purpose of Use:
This kiosk is perfect for quick-service restaurants, casual dining establishments, and cafes looking to reduce staff workload on order taking and speed up the ordering process, allowing staff to concentrate on food preparation and enhancing customer service.
How to Use:
Customers can start their order by interacting with the touchscreen, where they can browse the menu, customize their selections, and proceed to payment using their preferred method. The kiosk supports various payment options, including credit cards and NFC payments, and provides a printed receipt upon completion.
Supported OS/Application/Industries:
The Taiyun 27" Kiosk is versatile and can be integrated with various POS systems commonly used in the food service industry. Its WiFi capability ensures it can receive menu updates and sync with cloud-based systems effortlessly.
Benefits & Compatibility:
- Enhanced Customer Experience: Reduces the time customers spend waiting in line.
- Operational Efficiency: Automates the order and payment process, freeing up staff for other tasks.
- Improved Order Accuracy: Reduces human error in order taking.
Warranty and FAQs:
Comes with a standard two-year warranty that covers technical malfunctions and software issues. Our FAQ section online provides detailed answers to common questions regarding setup, operation, and troubleshooting.
Packaging/Weight/Dimension:
The kiosk is packaged with high-grade materials to ensure it arrives in excellent condition and includes all necessary components for a straightforward setup.
Shop Today & Receive Your Delivery Across the UAE!
Implement the Taiyun 27" WiFi-enabled Order-and-Pay Kiosk in your restaurant today to see immediate improvements in efficiency and customer satisfaction. Our quick delivery services cover the entire UAE.
Best Price Guarantee:
We offer competitive pricing on our kiosks. Find a lower price for a similar model elsewhere, and we'll match it, ensuring you get the best deal.
After Sales Support:
Our experienced support team is available to assist with any setup or operational issues, ensuring your kiosk remains functional and effective at enhancing your business operations.
Request for Customer Reviews and Testimonials:
We encourage our customers to share their experiences with the Taiyun 27" Kiosk. Your feedback is invaluable in helping us continue to improve our products and services.
Get in Touch:
For more information or support with your Taiyun 27" Kiosk, please contact our customer service team. We are committed to ensuring your satisfaction and are ready to assist with any questions or concerns.
Stock Availability:
Please contact us to verify stock availability before placing your order. The Taiyun 27" Touchscreen Kiosk is generally available within 10-15 working days after your order confirmation.
Disclaimer:
All information is for informational purposes only and may change without notice. Product images are illustrative and may not fully represent the actual product. Prices and availability are subject to change. Always verify details with our sales team before making a purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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