NEO Digital
Taiyun 21.5" WiFi Wholesale Touch Screen Self-Ordering Payment Terminal: Restaurant Checkout Kiosk
Taiyun 21.5" WiFi Wholesale Touch Screen Self-Ordering Payment Terminal: Restaurant Checkout Kiosk
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Optimize your restaurant's operations with the Taiyun 21.5" WiFi Touch Screen Self-Ordering Payment Terminal. Designed for quick, efficient customer transactions and an enhanced checkout experience.
Overview
Revolutionize your restaurant's ordering system with the Taiyun 21.5" WiFi Wholesale Touch Screen Self-Ordering Payment Terminal. This checkout kiosk is engineered to provide a seamless, efficient service, allowing customers to place orders and make payments quickly, thereby reducing wait times and improving overall satisfaction.
Product Description
The Taiyun 21.5" Restaurant Checkout Kiosk combines state-of-the-art technology with user-friendly design to streamline the dining experience. Equipped with WiFi connectivity and a responsive touch screen, this kiosk facilitates easy browsing of digital menus, customization of orders, and hassle-free payment processing, all in one compact device.
Key Features
- 21.5-Inch Touch Screen: A large, intuitive display ensures easy navigation and interaction.
- WiFi Connectivity: Fast and reliable internet connection for seamless order processing.
- Integrated Payment System: Supports various payment methods, including NFC, credit/debit cards, and mobile payments.
- Durable Construction: Built to withstand the high-traffic environment of busy restaurants.
Product Quality and Performance
Designed for durability and reliability, the Taiyun 21.5" kiosk is crafted with high-quality materials to endure constant use. Its software is optimized for quick response and ease of use, ensuring that it can handle peak dining hours effectively.
Specifications
- Display: 21.5-inch full HD capacitive touch screen
- Connectivity: WiFi-enabled, with optional Ethernet support
- Payment Options: NFC, card reader, mobile payment compatibility
- Dimensions: 55 cm x 35 cm x 130 cm
Purpose of Use
Ideal for quick-service restaurants, cafes, and any dining establishment seeking to reduce queues and enhance customer service through efficient self-service options.
How to Use
Customers can start their orders by touching the screen, browsing through the menu to select their items, customizing their order as needed, and proceeding to pay using their preferred payment method. The intuitive interface guides them through each step, ensuring a smooth transaction process.
Supported OS/Application/Industries
The kiosk's software is highly versatile and can be integrated with various POS systems, making it suitable for a wide range of restaurant types and other service industries that require efficient order and payment solutions.
Benefits & Compatibility
- Enhanced Customer Experience: Minimizes wait times and allows for a personalized ordering experience.
- Operational Efficiency: Reduces the need for staff to take orders and process payments, freeing them to focus on service quality.
- Cost-Effective: Helps manage operational costs by automating routine transactions.
Warranty and FAQs
Comes with a one-year standard warranty. Extensive FAQs and support documentation are available online to assist with setup, use, and troubleshooting.
Packaging/Weight/Dimension
The kiosk is securely packaged to ensure it arrives in perfect condition, designed for straightforward installation within any setting.
Stock Availability
Contact our sales team for up-to-date information on stock availability and lead times. Products are generally available for delivery within 10-15 working days.
Best Price Guarantee
We strive to offer competitive pricing and will match any lower price found for comparable kiosk systems.
After Sales Support
Our dedicated support team is committed to providing exceptional post-purchase assistance to ensure your kiosk functions flawlessly.
Request for Customer Reviews and Testimonials
We encourage customers to share their experiences using the Taiyun 21.5" Self-Ordering Payment Terminal to help guide and inform future users.
Get in Touch
For further details or specific inquiries, our customer support team is readily available to provide expert advice and tailored solutions.
Disclaimer
All details and specifications are subject to change without notice. Product images are for illustrative purposes only and may not accurately represent the actual product. Verify all details with our sales team before proceeding with a purchase.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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