NEO Digital
Taiyun 24 Inch Smart Touch Screen 4G Ordering Machine Self-service Kiosk for Restaurant
Taiyun 24 Inch Smart Touch Screen 4G Ordering Machine Self-service Kiosk for Restaurant
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Discover the efficiency of Taiyun's 24" Smart Touch Screen 4G Ordering Machine, a self-service kiosk designed to enhance customer experience and streamline restaurant operations.
Overview:
Enhance your restaurant's service efficiency with the Taiyun 24 Inch Smart Touch Screen 4G Ordering Machine. This self-service kiosk integrates seamlessly into any restaurant setting, offering customers a fast, intuitive ordering process powered by state-of-the-art technology.
Product Description:
The Taiyun 24" Smart Ordering Kiosk is equipped with a high-definition touch screen and robust 4G connectivity, ensuring reliable and swift service even during peak hours. This Android-based kiosk is designed to handle all aspects of the ordering process, from browsing the menu to payment, providing a complete self-service solution that reduces wait times and improves customer satisfaction.
Key Features:
- 4G Connectivity: Provides fast, uninterrupted service, allowing for real-time menu updates and order processing.
- 24-Inch HD Touch Screen: Offers a user-friendly interface, making it easy for customers to navigate through menu options and customize their orders.
- Android Operating System: Ensures compatibility with a wide range of applications and software updates, allowing for easy customization and maintenance.
- Durable Design: Built to withstand the rigors of daily use in a busy restaurant environment.
Product Quality and Performance:
Crafted with high-quality components, the Taiyun 24" Kiosk is designed for durability and long-term performance. Its software and hardware are optimized to deliver a seamless user experience, minimizing downtime and maintenance needs.
Specifications:
- Dimensions: 60 cm x 45 cm x 150 cm
- Weight: 55 kg
- Display: 24-inch Full HD LED touchscreen
- Connectivity: Wi-Fi and 4G LTE
- Operating System: Android
- Payment Options: Supports various payment methods, including NFC, credit/debit cards, and mobile payments
Purpose of Use:
This kiosk is perfect for quick-service restaurants, cafes, and any dining establishment looking to enhance operational efficiency and customer interaction. It enables businesses to reduce staffing requirements for order taking and payment processing, allowing staff to focus on quality of service and customer engagement.
How to Use:
Customers can easily touch the screen to start their order, browse the menu, select items, customize their choices, and complete the payment process entirely on their own. The intuitive design and responsive interface ensure that the ordering process is smooth and user-friendly for all customers.
Supported OS/Application/Industries:
The Android operating system allows for extensive flexibility in terms of software integration. The kiosk can be connected with existing POS systems commonly used in the restaurant industry, ensuring a seamless integration into your current operations.
Benefits & Compatibility:
- Enhanced Customer Experience: Significantly reduces wait times and allows for a personalized ordering experience.
- Operational Efficiency: Streamlines the ordering process, reducing the need for manual order taking and improving table turnover rates.
- Cost-Effectiveness: Reduces labor costs associated with order entry and helps prevent order errors.
Warranty and FAQs:
Includes a two-year manufacturer's warranty covering parts and labor, with an extensive FAQ section available online to assist with any operational questions or issues.
Packaging/Weight/Dimension:
The kiosk is securely packaged to ensure it arrives in excellent condition, ready for quick installation and use. Each package includes all necessary components for assembly.
Shop Today & Receive Your Delivery Across the UAE!
Opt for the Taiyun 24" Smart Ordering Kiosk today and benefit from our efficient delivery services across the UAE, ensuring that your restaurant can start improving service quality and efficiency without delay.
Best Price Guarantee:
We offer competitive pricing on our kiosk systems. If you find a similar model at a lower price, we will match it to ensure you receive the best deal.
After Sales Support:
Our dedicated support team is available to assist with any setup or operational challenges, ensuring your kiosk remains operational and continues to meet your business needs.
Request for Customer Reviews and Testimonials:
We value your feedback! Please share your experiences with the Taiyun 24" Smart Touch Screen 4G Ordering Machine to help us continue to improve our products and services.
Get in Touch:
For more information or assistance with your Taiyun 24" Ordering Kiosk, please contact our customer service team. We are committed to providing excellent support and ensuring your complete satisfaction.
Stock Availability:
Before placing your order, please contact us to confirm the availability of the Taiyun 24" Kiosk. It is generally available within 10-15 working days after order confirmation.
Disclaimer:
All information is for informational purposes only and may change without notice. Product images are illustrative and may not fully represent the actual product. Prices and availability are subject to change. Always verify details with our sales team before making a purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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