NEO Digital
Taiyun 24 Inch ultra Slim 4G Touch Screen Self Service Ordering Kiosk in Restaurant
Taiyun 24 Inch ultra Slim 4G Touch Screen Self Service Ordering Kiosk in Restaurant
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Streamline your dining experience with Taiyun's 24 Inch Ultra Slim 4G Touch Screen Self-Service Ordering Kiosk. Quick, efficient, and stylish, perfect for modernizing any restaurant.
Overview
Elevate your restaurant’s efficiency and customer service with the Taiyun 24 Inch Ultra Slim 4G Touch Screen Self-Service Ordering Kiosk. This sleek, state-of-the-art kiosk is designed to facilitate smooth and rapid ordering processes, allowing customers to enjoy a seamless dining experience.
Product Description
The Taiyun 24 Inch Ultra Slim 4G Touch Screen Kiosk offers a compact and stylish design perfect for any restaurant setting that values modernity and efficiency. Equipped with 4G connectivity, this kiosk ensures fast and reliable performance, enabling customers to place orders and complete transactions with minimal wait time. Its ultra-slim profile makes it an ideal choice for locations with limited space.
Key Features
- Ultra Slim Design: Modern, sleek, and space-saving, enhancing the aesthetic of any restaurant.
- 24-Inch 4G Touch Screen: Provides a large, responsive interface for easy menu navigation and interaction.
- 4G Connectivity: Ensures swift and stable internet access for uninterrupted service.
- Easy-to-Use Interface: Designed for all age groups to navigate through menu options and make selections effortlessly.
Product Quality and Performance
The Taiyun 24 Inch Kiosk is built with high-quality materials and advanced technology to withstand the rigors of daily use in a busy restaurant environment. Its durability and performance are tested to ensure it can handle peak dining hours effectively.
Specifications
- Display: 24-inch full HD touch screen
- Connectivity: High-speed 4G LTE
- Design: Ultra slim casing
- Payment Options: Supports NFC, credit/debit card readers, and mobile payment systems
- Dimensions: 60 cm x 40 cm x 10 cm
Purpose of Use
Ideal for casual dining, fast food restaurants, and cafes looking to reduce queues and enhance customer service. This kiosk allows diners to browse, order, and pay autonomously, improving turnover rates and customer satisfaction.
How to Use
Customers can approach the kiosk, interact with the touch screen to browse the menu, select their choices, and optionally customize their order. They can then proceed to checkout, make payments, and receive a printed or digital receipt directly from the kiosk.
Supported OS/Application/Industries
With its versatile Android-based system, the kiosk can integrate seamlessly with most existing POS systems, making it suitable for a wide range of restaurant types and other retail applications that require efficient order handling.
Benefits & Compatibility
- Increased Efficiency: Reduces the time customers spend waiting to place orders.
- Enhanced Customer Experience: Provides a self-directed, hassle-free ordering process.
- Optimal Use of Space: The ultra slim design is perfect for establishments with limited space.
Warranty and FAQs
Comes with a standard one-year warranty. Additional warranty options are available. Our comprehensive FAQ section offers guidance on setup, usage, and troubleshooting.
Packaging/Weight/Dimension
Packaged securely to ensure protection during shipping, designed for easy installation and immediate use upon delivery.
Stock Availability
Please contact our sales team for the latest stock availability and expected delivery timelines. Typically, units are dispatched within 10-15 business days.
Best Price Guarantee
We commit to providing the best prices on our kiosk systems. Should you find a lower price elsewhere, we are prepared to match it.
After Sales Support
Our dedicated support team is on hand to assist with any questions or issues, ensuring your kiosk continues to deliver optimal performance.
Request for Customer Reviews and Testimonials
We encourage our customers to share their experiences with the Taiyun 24 Inch Ultra Slim 4G Touch Screen Kiosk to help future buyers make informed decisions.
Get in Touch
For more information or specific inquiries, our customer support team is available to offer expert advice and effective solutions.
Disclaimer
All product specifications and availability are subject to change without notice. Images are for illustrative purposes only and may not represent the actual product. Confirm all purchase details with our sales team before proceeding with your order.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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