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Citizen Systems CL-E331 Thermal Transfer + Direct Thermal (Black)

Citizen Systems CL-E331 Thermal Transfer + Direct Thermal (Black)

Regular price Dhs. 1,060.00 AED
Regular price Dhs. 1,125.00 AED Sale price Dhs. 1,060.00 AED
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Tax included. Shipping calculated at checkout.


Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

"Citizen Systems CL-E331 Thermal Transfer + Direct Thermal Printer – Black"


The Citizen Systems CL-E331 embodies advanced printing technology with its dual-mode functionality, offering both thermal transfer and direct thermal options. This robust printer is engineered to provide high-quality, versatile printing solutions in a sleek black design, making it suitable for a wide range of professional environments.

Product Description:

The CL-E331 is built for efficiency and flexibility, featuring thermal transfer for durable, long-lasting labels and direct thermal for quick, cost-effective printing. With a high resolution of 300 dpi, it ensures detailed and clear outputs, perfect for precise barcode, label, and receipt printing. The device is user-friendly, with straightforward media loading and an intuitive interface, which enhances productivity and reduces downtime.

Key Features:

  • Dual Printing Capabilities: Allows switching between thermal transfer and direct thermal printing based on your needs.
  • High Resolution: 300 dpi for crisp, detailed printouts.
  • Durable Construction: Made to withstand demanding use in busy settings.
  • Versatile Media Handling: Accepts various paper types and sizes for diverse printing tasks.
  • Efficient Connectivity: Includes USB, Ethernet, and optional Wi-Fi for easy integration.

Product Quality and Performance:

The CL-E331 is noted for its reliability and enduring performance, capable of managing a variety of printing tasks with ease. It is designed for continuous operation in high-volume environments such as logistics centers, retail stores, and healthcare facilities.


  • Dimensions: 220mm x 300mm x 190mm
  • Weight: 4.6 kg
  • Printing Methods: Thermal Transfer and Direct Thermal
  • Max Print Width: 4.1 inches
  • Max Roll Diameter: 5 inches
  • Resolution: 300 dpi
  • Interface: USB, Ethernet, Optional Wi-Fi

Purpose of Use:

Ideal for businesses that require a reliable, adaptable printing solution, the CL-E331 is particularly suited for industries needing frequent label changes or varied printing demands, including retail, healthcare, and manufacturing.

How to Use:

Connect the CL-E331 to your computer or network, load the media, select the desired print mode, and start printing. Routine maintenance like cleaning the print head is recommended to maintain optimal functionality and print quality.

Supported OS/Application/Industries:

This printer is compatible with Windows, macOS, and Linux, offering flexibility across various applications and industries, including retail, healthcare, logistics, and manufacturing.

Benefits & Compatibility:

The dual-mode feature of the CL-E331 increases its utility by providing two printing options in one device, catering to both permanent and temporary labeling needs. This, coupled with its strong build and easy integration, makes it an invaluable tool for various professional settings.

Warranty and FAQs:

The printer comes with a one-year warranty, and NEO Digital provides extensive online support, including FAQs that address common setup and usage questions.

Delivery Services (UAE):

NEO Digital ensures secure and prompt delivery across the UAE, focusing on customer satisfaction and timely setup.

After Sales Support:

Our dedicated after-sales support team is committed to providing high-quality service, ensuring all your queries and issues are resolved promptly.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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