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NEO Digital

SII LTP02

SII LTP02

Regular price Dhs. 23.00 AED
Regular price Dhs. 28.00 AED Sale price Dhs. 23.00 AED
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Tax included. Shipping calculated at checkout.

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Overview

The SII LTP02 series includes advanced thermal printers that are specifically designed for applications where space is limited but high efficiency and reliability are essential. These compact printers are perfect for embedding in medical devices, portable instruments, and small-scale retail systems that require high-quality printing capabilities.

Key Features

  • Compact Design: Extremely small footprint allows for integration into various devices where space is at a premium.
  • High-Quality Printing: Offers excellent print clarity and resolution, essential for detailed receipts, labels, and records.
  • Energy Efficient: Operates with minimal power consumption, making it suitable for battery-powered applications.
  • Durable: Built to withstand rigorous use in demanding environments, ensuring long-term reliability.
  • Easy Integration: Comes with flexible connectivity options, including USB and serial interfaces, for straightforward system integration.

Product Quality and Performance

The LTP02 series is engineered for durability and performance, providing consistent and reliable print outputs under various conditions. These printers are designed to handle continuous operation without compromising on quality, making them an ideal choice for critical applications in healthcare, field services, and retail environments.

Specifications

  • Dimensions: Varies by model, typically compact (e.g., 60 mm x 80 mm x 30 mm)
  • Print Method: Direct thermal
  • Resolution: Typically 203 dpi, ensuring clear and legible prints
  • Maximum Print Width: Up to 48 mm
  • Interface Options: USB, serial, potentially Bluetooth or Wi-Fi

Purpose of Use

The SII LTP02 series is tailored for developers and manufacturers who need reliable and high-quality printing capabilities in compact devices. It is particularly effective in portable medical devices for patient record printing, mobile ticketing machines, and small retail systems for printing receipts or coupons.

How to Use

To effectively use the SII LTP02 series printers:

  1. Installation: Integrate the printer into your device using the technical documentation provided. Connect it via the available interfaces to your control system.
  2. Operation: Configure the printer settings as required for your specific use case. Load the thermal paper and begin the printing process.
  3. Maintenance: Perform regular maintenance, including cleaning the print head and ensuring the firmware is up to date to maintain optimal performance.
  4. Troubleshooting: Refer to the detailed user manual for troubleshooting common issues. For further support, contact NEO Digital’s technical support team.

Supported OS/Application/Industries

These printers are typically OS-independent, controlled via direct commands from the host device, making them versatile for various industries including healthcare, retail, and public services where compact and efficient printing is required.

Benefits & Compatibility

  • Space Efficiency: Ideal for applications with limited space.
  • Operational Efficiency: Fast print speeds and easy integration help streamline operations.
  • Reliability: Designed to operate under tough conditions, ensuring reliable performance when it matters most.

Warranty and FAQs

The LTP02 series comes with a standard one-year warranty that covers parts and labor for manufacturing defects. NEO Digital's FAQ section provides additional support for setup, operation, and maintenance to help users manage their devices effectively.

Delivery Services (UAE)

NEO Digital offers reliable and prompt delivery services across the UAE, ensuring that products are delivered safely and ready for immediate implementation.

After Sales Support

Our dedicated support team is available to assist with any setup, integration, or operational queries, ensuring you can fully leverage the capabilities of your SII LTP02 series printers.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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