NEO Digital
UniFi Dream Router (UDR)
UniFi Dream Router (UDR)
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Transform your home network with the UniFi Dream Router (UDR). High-speed connectivity, advanced security, and seamless management. Available at NEOTECH.
Overview
The UniFi Dream Router (UDR) is designed to deliver exceptional Wi-Fi performance and advanced networking in a compact and stylish form factor. Perfect for tech-savvy homeowners looking to elevate their home network, the UDR combines speed, security, and simplicity into one user-friendly device.
Product Description
The UDR features the latest Wi-Fi 6 technology, ensuring fast and reliable wireless connectivity throughout your home. It integrates seamlessly with other UniFi devices to provide a unified networking solution that is easily managed via the UniFi Network Controller. With advanced security features and robust parental controls, the UDR is an ideal choice for families and home office setups.
Key Features
- Wi-Fi 6 Technology: Delivers faster speeds, lower latency, and improved battery life on connected devices.
- Elegant Design: Compact and aesthetically pleasing, fitting seamlessly into any home decor.
- Advanced Security Features: Includes a built-in firewall, threat management, and secure VPN options to protect your network.
- Integrated UniFi Controller: Easily manage your network settings, guest access, and device priorities from a single interface.
- Smart Home Ready: Compatible with IoT devices for a fully integrated smart home experience.
Product Quality and Performance
Constructed with high-quality materials and backed by UniFi's industry-leading technology, the UDR provides dependable performance and durability. Its powerful hardware ensures smooth streaming, gaming, and browsing experiences across multiple devices simultaneously.
Specifications
- Network Interfaces: 1 WAN + 4 LAN Gigabit Ethernet ports for high-speed wired connections.
- Wireless Standards: 802.11ax (Wi-Fi 6), compatible with a/b/g/n/ac devices.
- CPU: Advanced processor for efficient data handling and seamless user experience.
- Antennas: High-performance antennas designed for superior range and signal clarity.
- Dimensions: Compact size for unobtrusive placement anywhere in your home.
Purpose of Use
The UDR is ideal for households with high internet usage for streaming, gaming, remote work, and online schooling. Its advanced features support a wide range of applications, ensuring all devices maintain a strong and secure connection.
How to Use
Install the UDR by connecting it to your internet modem, then configure it via the UniFi Network Controller, accessible via web browser or mobile app. Customize your Wi-Fi networks, monitor network traffic, and apply updates all through the user-friendly dashboard.
Supported Environments
Suitable for any home environment, especially in larger homes or spaces where multiple devices are used. Its features cater to both general and specialized needs, from everyday browsing to high-demand data transfer.
Benefits & Compatibility
The UDR offers enhanced network efficiency and user control, making it easy to prioritize devices, manage guest access, and implement security measures. It’s compatible with all current UniFi products and many third-party devices, facilitating a versatile and comprehensive home network.
Warranty and FAQs
Comes with a full manufacturer’s warranty covering defects in materials and workmanship. Extensive FAQs and community forums provide support for setup, troubleshooting, and optimization.
Packaging/Weight/Dimension
The UDR is packaged securely to ensure it arrives in perfect condition, ready for setup. The package includes dimensions and weight details to assist with installation planning.
Shop Today & Receive Your Delivery Across the UAE!
Order your UniFi Dream Router from NEOTECH and benefit from our fast and reliable delivery services, enhancing your home network without delay.
Best Price Guarantee
NEOTECH offers the UniFi Dream Router at competitive prices, ensuring you get the best deal for your high-performance home networking needs.
After Sales Support
Our support team is ready to assist with any questions or issues you may encounter, ensuring a seamless experience from installation to daily use.
Request for Customer Reviews and Testimonials
We value feedback from our customers and encourage you to share your experience with the UDR to help us continue improving our services and support.
Stock Availability
Please contact us directly to check the availability of the UniFi Dream Router. We strive to keep our inventory up-to-date to ensure prompt delivery.
Get in Touch
For more information or assistance with your UDR purchase, contact our expert support team. We are here to provide personalized assistance and ensure you make the most of your home network.
Disclaimer
All information provided is for general informational purposes only and may change without notice. Product images are for illustration purposes only and may not fully represent the actual product. Prices and availability are subject to change; please confirm all details with our sales team before making a purchase.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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