NEOTECH
TEC B-EX4T2 Label Thermal Transfer & Direct Thermal Printer
TEC B-EX4T2 Label Thermal Transfer & Direct Thermal Printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Unlock high-performance label printing with the TEC B-EX4T2, a versatile printer capable of both thermal transfer and direct thermal methods, designed for industrial environments.
Overview:
The TEC B-EX4T2 is a durable and efficient thermal printer that excels in demanding industrial settings. It offers the flexibility of both thermal transfer and direct thermal printing technologies, making it suitable for a wide range of applications including manufacturing, logistics, and retail.
Product Description:
This printer is built to deliver high-quality printing results with minimal operational costs. It features advanced thermal print head technology that ensures reliable and clear printing on a variety of media types. The B-EX4T2 is designed for ease of use and maintenance, with tool-less printhead and platen replacement which minimizes downtime.
Key Features:
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Dual Printing Technology: Supports both thermal transfer and direct thermal printing for versatile label creation.
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High-Speed Printing: Delivers fast print speeds up to 12 inches per second, enhancing productivity.
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Rugged Construction: Engineered to withstand tough industrial environments.
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User-Friendly Interface: Comes equipped with an LCD display for easy operation and monitoring.
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Energy Efficient: Designed to reduce power consumption while maintaining high performance.
Product Quality and Performance:
The TEC B-EX4T2 is recognized for its robust performance and reliability in high-volume printing scenarios. Its high-resolution printing capability (up to 600 DPI) ensures sharp and detailed labels, which is critical for barcode legibility and compliance labeling.
Specifications:
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Dimensions: 310mm x 278mm x 460mm
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Weight: 17 kg
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Resolution: 203 DPI, 300 DPI, and 600 DPI options
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Connection Types: Standard USB and Ethernet, with optional parallel, serial, and wireless connectivity
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Print Method: Thermal Transfer and Direct Thermal
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Max Print Width: 104mm
Purpose of Use:
The B-EX4T2 is ideal for producing shipping labels, product identification tags, inventory tags, and asset labels in industries such as automotive, manufacturing, and logistics. It's also suitable for creating high-quality tickets, receipts, and wristbands for events and healthcare applications.
How to Use:
To start using the B-EX4T2, connect it to your computer or network via the available interfaces, load the media and ribbon (if using thermal transfer), set the printing preferences through the LCD screen or connected software, and begin your printing tasks. The printer’s intuitive setup allows for quick integration into existing workflows.
Supported OS/Application/Industries:
This printer is compatible with most operating systems, including Windows, which facilitates seamless integration into varied IT environments. It's highly effective in sectors that require robust and precise label printing under challenging conditions.
Benefits & Compatibility:
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Flexible Media Handling: Accommodates a wide range of media sizes and types, increasing its applicability across different industries.
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Cost-Effective Operation: High efficiency and low maintenance requirements reduce total cost of ownership.
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Dependable Accuracy: Ensures consistent printing quality, essential for compliance and tracking purposes.
Warranty and FAQs:
The TEC B-EX4T2 comes with a standard manufacturer’s warranty that covers parts and labor, assuring quality and performance. Comprehensive FAQs and technical support are available to address any operational concerns.
Shop Today & Receive Your Delivery:
Order the TEC B-EX4T2 today and improve your operational efficiency with reliable, high-quality printing. Our delivery services ensure prompt and secure shipping directly to your business.
Best Price Guarantee:
We offer competitive pricing on the TEC B-EX4T2. If you find a lower price elsewhere, we will match it.
After Sales Support:
Our dedicated support team is available to assist with any setup or usage questions, ensuring you get the most out of your new industrial printer.
Request for Customer Reviews and Testimonials:
If the TEC B-EX4T2 has improved your printing processes, please share your experience. Your feedback is invaluable and helps others make informed decisions about their printing solutions.
Stock Availability:
Please contact us to confirm the availability of the TEC B-EX4T2 before placing your order. Availability is generally within 10-15 working days after order confirmation.
Get in Touch:
For more information or assistance with the TEC B-EX4T2, contact our expert team. We're here to help you achieve the best results from your printing operations.
Disclaimer:
All information provided is for informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately depict the actual product. Verify all details, including prices and product availability, with our sales team before making a purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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