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NEOTECH

TOTALPOS H-D813 80mm POS Thermal Receipt Printer

TOTALPOS H-D813 80mm POS Thermal Receipt Printer

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Streamline your point-of-sale operations with the TOTALPOS H-D813, an 80mm thermal receipt printer designed for speed and reliability in retail and hospitality environments.


Overview

The TOTALPOS H-D813 is an 80mm thermal receipt printer that excels in delivering fast, high-quality printouts, making it ideal for busy retail, hospitality, and service sectors. This printer ensures efficient customer service with its quick output and reliability.

Product Description:

Featuring advanced thermal printing technology, the H-D813 offers a cost-effective printing solution by eliminating the need for ink or toner. It's engineered for ease of use and durability, capable of handling the high-volume demands of modern POS environments. The compact design allows for easy integration into any sales counter, enhancing workspace optimization.

Key Features:

  • High-Speed Printing: Achieves speeds up to 260mm per second, minimizing customer wait times.

  • 80mm Print Width: Supports a wide range of printing applications, from receipts to coupons and daily reports.

  • Direct Thermal Technology: Reduces maintenance costs by removing the need for ink or toner.

  • Easy Paper Loading: Simplifies roll changes with drop-in paper loading.

  • Durable Design: Constructed to withstand the tough conditions of a retail setting.

Product Quality and Performance:

The H-D813 is designed to perform consistently under rigorous use, providing clear and fast printouts that enhance transaction efficiency. Its robust construction ensures long-term reliability, making it a valuable investment for any business looking to improve its operational workflow.

Specifications:

  • Type: Thermal Receipt Printer

  • Print Method: Direct Thermal

  • Resolution: 203 dpi

  • Print Speed: Up to 260mm/second

  • Connectivity: USB, optional Ethernet

  • Dimensions: 148 x 145 x 195 mm

  • Weight: 1.9 kg

Purpose of Use:

Ideal for retail stores, restaurants, cafes, and any commercial setting where fast receipt printing is crucial. It enhances customer satisfaction by speeding up the checkout process.

How to Use:

Connect the printer to your POS system via USB or Ethernet, load the thermal paper, and start printing. The printer is designed to be straightforward, requiring minimal training for staff.

Supported OS/Application/Industries:

The H-D813 is compatible with most major operating systems, including Windows, making it suitable for a variety of business applications.

Benefits & Compatibility:

This printer offers rapid receipts and reduced operational costs, integral for businesses in fast-paced environments. Its compact size and simple operation make it a user-friendly option for any setting.

Warranty and FAQs:

Includes a standard manufacturer's warranty. Extensive support resources are available online to assist with setup, use, and troubleshooting.

Packaging/Weight/Dimension:

Securely packaged to ensure it arrives in excellent condition, ready for immediate use. Includes all necessary cables, a power adapter, and a quick start guide.

Order Today & Improve Your POS Experience!

Enhance your point-of-sale system by ordering the TOTALPOS H-D813 today. Our efficient delivery services ensure quick setup and minimal disruption to your business operations.

Best Price Guarantee:

We are committed to offering the best prices. Find a lower price elsewhere, and we will match it.

After Sales Support:

Our dedicated customer support team is ready to assist with any questions or concerns, ensuring you get the most out of your new printer.

Request for Customer Reviews and Testimonials:

We value your feedback! Please share your experiences with the H-D813 to help other customers make informed decisions.

Stock Availability:

Please check with us regarding the availability of the H-D813 before placing your order to ensure timely delivery.

Get in Touch:

For more information or assistance, contact our customer service team.

Disclaimer:

All information provided is for reference purposes only and may change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Confirm all details, including prices and availability, with our sales team before making a purchase

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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