NEOTECH
Vertical Lemur-C Compact Vertical BOCA printer
Vertical Lemur-C Compact Vertical BOCA printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Discover the Vertical Lemur-C, our compact vertical BOCA printer designed for space-constrained environments, delivering high-performance printing without the large footprint.
Overview:
The Vertical Lemur-C is a vertically oriented version of the popular Lemur-C model, providing the same robust functionality but in a design that maximizes space efficiency. Ideal for locations where desk or counter space is at a premium, such as small retail shops, event booths, or hospitality venues.
Product Description:
This printer offers a minimal footprint while maintaining the ability to handle a wide range of printing tasks, including tickets, receipts, and labels. Its vertical design not only saves space but also makes it easier to integrate and operate within tight settings. The Vertical Lemur-C utilizes thermal printing technology to ensure reliable, crisp prints every time.
Key Features:
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Vertical Design: Optimizes vertical space, allowing for placement in areas with limited counter space.
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Compact and Efficient: Provides powerful printing capabilities in a compact form, ideal for small businesses or crowded venues.
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High-Speed Printing: Ensures quick printing to keep up with the demands of busy environments.
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Thermal Printing Technology: Offers clean and durable prints, suitable for a variety of applications.
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Easy Integration: Comes equipped with standard connectivity options such as USB and Ethernet, with optional Wi-Fi.
Product Quality and Performance:
The Vertical Lemur-C is built to perform in high-demand situations, featuring durable construction that can handle continuous use without a decrease in quality or performance. Its thermal print mechanism is designed for efficiency and longevity, providing consistent results with minimal maintenance.
Specifications:
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Print Method: Direct thermal
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Connectivity: USB, Ethernet, optional Wi-Fi
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Print Speed: Capable of fast output to streamline customer transactions
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Media Compatibility: Supports various types of thermal paper for tickets, receipts, and labels
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Footprint: Designed to take up minimal space with a vertical orientation
Purpose of Use:
The Vertical Lemur-C is specifically suited for retail points of sale, ticket counters at events, and hospitality areas like cafes and bars where space is a constraint but efficient service is necessary.
How to Use:
To operate the Vertical Lemur-C, connect it to your system using the provided interfaces, load the media, and configure the device according to your specific printing needs. The printer is user-friendly, with straightforward controls and setup procedures to ensure ease of use.
Supported OS/Application/Industries:
It is compatible with various operating systems including Windows, macOS, and Linux, making it versatile for integration into any business environment. The printer is particularly effective in retail, hospitality, and event management, where quick, reliable printing is crucial.
Benefits & Compatibility:
The Vertical Lemur-C maximizes workspace efficiency with its vertical design and offers high-quality printing capabilities that are ideal for various business settings. It is an excellent choice for businesses looking to reduce clutter and improve operational flow.
Warranty and FAQs:
Includes a standard one-year warranty, reflecting the manufacturer's confidence in the product's durability and performance. A comprehensive FAQ section and dedicated customer support are available to assist with any setup or operational questions.
Packaging/Weight/Dimension:
The package includes the Vertical Lemur-C printer, power supply, user manual, and necessary cables. It is carefully packaged to ensure safety during shipping and ease of setup upon delivery.
Shop Today & Receive Your Delivery:
Order your Vertical Lemur-C today to take advantage of our efficient delivery services, ensuring your business is equipped with a compact and powerful printing solution without delay.
Best Price Guarantee:
We offer the Vertical Lemur-C at competitive prices, with a promise to match any lower price found, ensuring you receive the best value for your investment.
After Sales Support:
Our dedicated team provides excellent after-sales service, ensuring that any issues with the Vertical Lemur-C are resolved promptly and that you can maximize its benefits for your business.
Request for Customer Reviews and Testimonials:
We value your feedback! Please share your experiences with the Vertical Lemur-C to help us improve our products and assist other customers in making informed decisions.
Get in Touch:
For more information about the Vertical Lemur-C or any other inquiries, please contact our customer service team. We're here to provide any assistance you need with your printing solutions.
Disclaimer:
All information provided is for general purposes only and may change without notice. Product images are illustrative and may not fully represent the actual product. Please verify all specifications and compatibility with our sales team before making a purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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