NEO Digital
Thermal Rolls: Premium 60gsm & 65gsm Thermal Paper
Thermal Rolls: Premium 60gsm & 65gsm Thermal Paper
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Shop premium 60gsm and 65gsm thermal paper rolls, ideal for clear, long-lasting prints. Available in bulk for business needs. Order now!
Overview
Our Thermal Rolls are crafted from high-quality thermal paper raw material, available in 60gsm and 65gsm weights. These rolls are designed to provide businesses with reliable, crisp printing solutions for a variety of applications.
Product Description
The Thermal Rolls made from 60gsm and 65gsm thermal paper are perfect for businesses that demand the highest quality in receipt printing, ticketing, and other thermal printing applications. These rolls ensure durability and clear, fade-resistant prints for professional results every time.
Key Features
- High-Quality Paper: Choose between 60gsm and 65gsm options for tailored print clarity.
- Versatile Use: Ideal for POS systems, receipt printers, and ticketing machines.
- Longevity: Designed to resist fading, ensuring lasting print quality.
- Eco-Friendly: Made from sustainably sourced materials.
Product Quality and Performance
Each roll is rigorously tested to prevent jamming and smudging, enhancing the performance of your thermal printers and ensuring each print is as good as the last.
Specifications
- Material: Thermal Paper
- Weights Available: 60gsm, 65gsm
- Applications: Suitable for all types of thermal printers
- Roll Sizes: Customizable to fit specific printer requirements
Purpose of Use
Ideal for retail, hospitality, and banking industries where high-quality and efficient receipt printing is crucial.
How to Use
Install the thermal paper roll in your printer by following the manufacturer’s instructions, ensuring the paper feeds smoothly to avoid any printing issues.
Supported OS/Application/Industries
These thermal paper rolls are compatible with any thermal printing device, making them a versatile option for various sectors including retail, financial, and service industries.
Benefits & Compatibility
- Premium Quality: Ensures sharp and clear prints that are essential for receipts and records.
- Wide Compatibility: Fits a variety of thermal printing machines.
- Cost-Effective: Bulk purchasing options available for better cost management.
Warranty and FAQs
Comes with a standard manufacturer’s warranty. Visit our FAQ page or contact customer support for additional details on product use and maintenance.
Packaging/Weight/Dimension
- Packaging: Securely packed to prevent damage during transit.
- Weight and Dimensions: Vary based on order specifications and quantity.
Shop Today & Receive Your Delivery Across the UAE!
Ensure your business is equipped with the best printing supplies. Order our high-quality thermal paper rolls and enjoy efficient delivery services across the UAE.
Best Price Guarantee
We monitor our prices regularly to ensure you receive the best value on our thermal paper rolls. If you find a cheaper option elsewhere, we will match the price.
After Sales Support
Our team is committed to providing excellent after-sales service to address any issues or questions you might have regarding our products.
Request for Customer Reviews and Testimonials
Your feedback is invaluable to us. Please share your experiences with our thermal paper to help us continue improving our offerings.
Stock Availability
Please contact us to confirm the availability of our 60gsm and 65gsm thermal paper rolls before placing your order. Products typically ship within 10-15 working days from order confirmation.
Get in Touch
For any questions or further information about our thermal paper products, don’t hesitate to contact our knowledgeable customer service team.
Disclaimer
All information provided is for reference only and may be subject to change. Product images are for illustration purposes and may not reflect the actual appearance. Verify all purchase details with our sales team to ensure accuracy
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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