NEOTECH
TOTALPOS H-D820 80mm POS Thermal Receipt Printer
TOTALPOS H-D820 80mm POS Thermal Receipt Printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Deliver fast and reliable receipt printing with the TOTALPOS H-D820, an 80mm thermal receipt printer designed for seamless integration into any POS system in retail and hospitality.
Overview
The TOTALPOS H-D820 is an 80mm thermal receipt printer that offers a dependable solution for businesses requiring efficient, high-speed receipt printing. Suitable for retail, hospitality, and service environments, this printer is designed to improve transaction speed and customer satisfaction.
Product Description:
This printer utilizes thermal technology to produce high-quality receipts quickly and quietly, making it an ideal choice for any point of sale setup where efficiency is key. The H-D820 is easy to operate, featuring straightforward paper loading and minimal maintenance, ensuring it can keep up with the demands of busy environments.
Key Features:
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High-Speed Thermal Printing: Ensures quick printing to keep transaction times short.
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80mm Paper Width: Compatible with standard POS paper rolls, providing flexibility in receipt design.
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Compact Design: Fits easily into tight spaces at sales counters.
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Durable Construction: Built to withstand the rigors of heavy daily use.
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Easy Paper Loading: Drop-in paper loading mechanism simplifies roll replacements.
Product Quality and Performance:
The H-D820 is engineered for reliability and long-term performance. It is capable of handling large volumes of prints with consistent quality, designed to operate smoothly under continuous use.
Specifications:
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Type: Thermal Receipt Printer
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Print Method: Direct Thermal
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Print Speed: Up to 200mm/second
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Connectivity: USB, optional Ethernet
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Dimensions: 140 x 182 x 135 mm
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Weight: 1.5 kg
Purpose of Use:
Perfect for any retail, restaurant, or hospitality setting that requires fast and clear printing of receipts, tickets, or order confirmations.
How to Use:
Simply connect the printer to your POS system via USB, load the thermal paper roll, and it's ready to print receipts directly from your sales software. The intuitive design allows for quick paper changes and maintenance.
Supported OS/Application/Industries:
The H-D820 supports various operating systems, including Windows and Linux, making it versatile for use across different business types and POS systems.
Benefits & Compatibility:
This printer enhances the checkout process by providing quick, efficient service and reducing customer wait times. Its compact size and robust functionality make it an excellent choice for businesses looking to optimize their operations.
Warranty and FAQs:
Includes a manufacturer's warranty. Visit our support center for helpful FAQs and troubleshooting tips to maximize the use of your printer.
Packaging/Weight/Dimension:
The printer is securely packaged to ensure it arrives in excellent condition. Packaging includes all necessary cables, a power adapter, and a user manual for easy setup.
Order Today & Streamline Your POS!
Invest in the TOTALPOS H-D820 to boost the efficiency of your point of sale. Our fast delivery ensures you can get up and running without delay.
Best Price Guarantee:
We offer competitive pricing on our printers. Find a lower price elsewhere, and we will match it.
After Sales Support:
Our dedicated customer support team is available to help with any questions or issues, ensuring you get the most out of your purchase.
Request for Customer Reviews and Testimonials:
We encourage you to share your experiences with the H-D820 to help other customers make informed decisions.
Stock Availability:
Please check with us for the availability of the H-D820 before placing your order to ensure prompt delivery.
Get in Touch:
For more information or assistance, contact our customer service team.
Disclaimer:
All information provided is for reference only and may change without notice. Product images are for illustrative purposes only and may not accurately reflect the actual product. Confirm all details, including prices and availability, with our sales team before making a purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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