NEO Digital
Taiyun 21.5 inch wifi restaurant ordering machine self service restaurant kiosk
Taiyun 21.5 inch wifi restaurant ordering machine self service restaurant kiosk
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Revolutionize your restaurant service with Taiyun’s 21.5 Inch WiFi-enabled Self-Service Ordering Machine. Speed up service, reduce wait times, and enhance customer satisfaction effortlessly.
Overview
Empower your customers and streamline your restaurant operations with the Taiyun 21.5 Inch WiFi Restaurant Ordering Machine. This self-service kiosk combines advanced technology with user-friendly design, making it easy for customers to place orders directly, thereby enhancing service efficiency and guest satisfaction.
Product Description
The Taiyun 21.5 Inch WiFi Restaurant Ordering Machine is designed to facilitate a seamless ordering experience in fast-paced dining environments. Featuring a responsive 21.5-inch touch screen and robust WiFi connectivity, this kiosk allows customers to explore menus, customize orders, and check out with ease, all without the need for server intervention.
Key Features
- 21.5-Inch Touch Screen: Offers a clear and responsive interface for interactive menu navigation.
- WiFi Connectivity: Ensures reliable and fast internet access for seamless order processing.
- Self-Service Functionality: Allows customers to independently browse, order, and pay, reducing queue times.
- Compact Design: Sleek and modern, easily integrates into any restaurant layout without occupying much space.
Product Quality and Performance
Built to endure the demands of a busy restaurant, the Taiyun kiosk is constructed from durable materials capable of withstanding daily use. Its software is optimized for quick and reliable performance, guaranteeing that every customer interaction is smooth and efficient.
Specifications
- Display: 21.5-inch capacitive touch screen
- Connectivity: High-speed WiFi, optional Ethernet connectivity
- Dimensions: 55 cm x 35 cm x 130 cm
- Operating System: Runs on a secure and customizable platform, compatible with various POS systems
Purpose of Use
This kiosk is ideal for casual dining restaurants, cafes, and fast food outlets looking to modernize their ordering process and reduce the workload on staff, thereby enhancing the overall dining experience.
How to Use
Customers can easily initiate their orders by tapping the touch screen to select their desired menu items, add them to their cart, and finalize their order by proceeding to payment, which can be made via credit/debit cards or mobile payment methods supported by the kiosk.
Supported OS/Application/Industries
The flexible software platform allows for integration with various point-of-sale (POS) systems and can be tailored to meet specific restaurant operational needs, ensuring a seamless fit into different restaurant types and service models.
Benefits & Compatibility
- Improved Operational Efficiency: Reduces the need for manual order taking, speeding up the service cycle.
- Enhanced Customer Experience: Minimizes wait times and provides a dynamic ordering experience.
- Reduced Labor Costs: Allows staff to focus on food preparation and customer service rather than taking orders.
Warranty and FAQs
Includes a standard one-year warranty with optional extended coverage. Comprehensive FAQs and support resources are available online to assist with setup, use, and maintenance.
Packaging/Weight/Dimension
The kiosk is securely packaged to protect against damage during transport and is designed for easy installation, fitting well into a variety of spaces due to its compact footprint.
Stock Availability
Contact our sales department for the latest stock availability and estimated delivery times. Typically, units are ready to ship within 10-15 working days from order confirmation.
Best Price Guarantee
We commit to providing the best prices for our kiosk systems. If you find a lower price elsewhere, we will match it, ensuring you receive the best possible deal.
After Sales Support
Our dedicated customer service team is ready to assist with any post-purchase questions or issues, ensuring your kiosk continues to perform optimally.
Request for Customer Reviews and Testimonials
We encourage users to share their experiences with the Taiyun 21.5 Inch Restaurant Ordering Machine to aid others in their decision-making process.
Get in Touch
For more detailed information or specific inquiries, our customer support team is available to provide expert advice and personalized solutions.
Disclaimer
All information is subject to change without notice. Product images are for illustrative purposes only and may not represent the actual product. Confirm all purchase details with our sales team before making a decision
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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