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NEOTECH

DASCOME Thermal Printer DL-310

DASCOME Thermal Printer DL-310

Regular price Dhs. 877.00 AED
Regular price Dhs. 947.00 AED Sale price Dhs. 877.00 AED
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Tax included. Shipping calculated at checkout.

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

DASCOM DL-310 Thermal Printer – Reliable and Versatile Printing

Overview:

The DASCOM DL-310 Thermal Printer is designed to meet the everyday printing needs of businesses across various sectors, including retail, healthcare, and hospitality. This printer is ideal for generating high-quality receipts, tickets, and labels, combining speed, efficiency, and reliability in a compact form factor.

Product Description:

The DL-310 utilizes direct thermal printing technology, ensuring low maintenance costs and high reliability without the need for ink or toner. It supports a wide range of media types and sizes, making it exceptionally versatile for different printing tasks. The DL-310's compact design makes it an excellent choice for environments where space is at a premium but performance cannot be compromised.

Key Features:

  • Direct Thermal Printing: Offers efficient and reliable printing without the need for consumables such as ink or ribbons.
  • High Print Speed: Capable of printing at speeds that keep pace with demanding business environments.
  • Wide Media Compatibility: Accommodates various paper widths and types, enhancing its flexibility for multiple business applications.
  • Easy Integration: Features standard USB and optional Ethernet connectivity, facilitating simple setup and integration into existing systems.

Product Quality and Performance:

The DASCOM DL-310 is built to deliver consistent performance, ensuring operational efficiency and reducing downtime. Its robust design is suited for both front-office and back-office environments, providing reliable output day after day.

Specifications:

  • Printing Method: Direct thermal.
  • Resolution: 203 dpi, ensuring clear and crisp printouts.
  • Print Speed: Up to 6 inches per second, facilitating quick receipt and label printing.
  • Connectivity: USB standard, with optional Ethernet for networked environments.
  • Media Type: Supports continuous receipts, labels, and fan-fold papers.

Purpose of Use:

The DL-310 is perfect for retail settings for printing sales receipts, healthcare facilities for patient labels, or hospitality businesses for event tickets and food service receipts. Its versatility also extends to logistics and warehousing applications where quick, clear labeling is crucial.

How to Use:

Set up the DL-310 by connecting it to a power source and a computer or network, load the thermal paper, configure the device settings via the provided software or directly through the onboard controls, and begin printing. Regular cleaning of the printer head and rollers will maintain optimal print quality and prolong the device's lifespan.

Supported OS/Application/Industries:

This printer is compatible with Windows operating systems, making it adaptable for use in various commercial settings requiring efficient and straightforward printing solutions.

Benefits & Compatibility:

The DL-310 enhances business operations with its quick setup, ease of use, and high-speed printing, reducing queues and wait times significantly. Its ability to handle a variety of thermal paper types and sizes allows businesses to tailor their printing operations to specific needs.

Warranty and FAQs:

Includes a standard manufacturer’s warranty. For more detailed information, customers can access FAQs on the NEO Digital support page or contact our customer service directly.

Delivery Services (UAE):

NEO Digital offers efficient and secure delivery services across the UAE, ensuring that your printer is delivered promptly and ready for immediate use.

After Sales Support:

Our dedicated after-sales support team provides comprehensive assistance, from technical support to routine maintenance, ensuring that your DASCOM DL-310 continues to perform efficiently.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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