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NEOTECH

Citizen Systems CL-H300SV Direct Thermal

Citizen Systems CL-H300SV Direct Thermal

Regular price Dhs. 1,248.00 AED
Regular price Dhs. 1,293.00 AED Sale price Dhs. 1,248.00 AED
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Tax included. Shipping calculated at checkout.

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Citizen Systems CL-H300SV Direct Thermal Printer"

Overview:

The Citizen Systems CL-H300SV is a powerful direct thermal printer that is engineered to deliver top-notch performance in demanding environments. With its robust design and advanced printing technology, this printer is perfect for businesses that require fast, reliable output without the need for thermal ribbons.

Product Description:

The CL-H300SV uses direct thermal technology to provide efficient, high-quality printing solutions. It is designed to handle high-volume printing with ease, making it an excellent choice for applications such as manufacturing labels, shipping labels, and retail tags. The printer features a compact and durable construction, allowing it to operate reliably in industrial settings. With a resolution of 203 dpi and fast print speeds, it ensures that every print is clear and precise.

Key Features:

  • Direct Thermal Printing: Streamlines operations by eliminating the need for ink, toner, or ribbons.
  • High Resolution: Delivers sharp, detailed prints with a resolution of 203 dpi.
  • Durable Build: Engineered for resilience in tough work environments.
  • Fast Print Speed: Increases productivity with quick printing capabilities.
  • Ease of Use: Simple interface and minimal maintenance requirements.

Product Quality and Performance:

The CL-H300SV is built for durability and sustained high performance. Its direct thermal printing method is ideal for businesses looking for a cost-effective, low-maintenance solution. The printer's ability to produce consistently high-quality prints makes it a dependable choice for continuous daily use.

Specifications:

  • Dimensions: 226mm x 321mm x 199mm
  • Weight: 3.5 kg
  • Print Method: Direct Thermal
  • Max Print Width: 4 inches
  • Max Roll Diameter: 5 inches
  • Resolution: 203 dpi
  • Interface: USB, Serial, Optional Ethernet

Purpose of Use:

This printer is suitable for a variety of applications including logistics, retail, and healthcare. It is particularly effective for producing shipping labels, inventory tags, and retail pricing stickers, where durability and clarity are crucial.

How to Use:

To operate the CL-H300SV, connect it to your computer or network, load the paper or labels, and configure the settings via the integrated control panel. Regular maintenance, such as cleaning the print head and platen roller, will ensure optimal performance.

Supported OS/Application/Industries:

The CL-H300SV is compatible with various operating systems, including Windows, making it a versatile option for many business sectors.

Benefits & Compatibility:

The printer's direct thermal technology reduces operating costs and maintenance, while its robust design ensures it can withstand the rigors of industrial environments. It offers flexibility in media handling and connectivity, making it easy to integrate into existing systems.

Warranty and FAQs:

Comes with a standard one-year warranty. NEO Digital offers a comprehensive support section on their website, providing detailed FAQs and troubleshooting guides.

Delivery Services (UAE):

NEO Digital provides reliable delivery across the UAE, ensuring that your printer arrives quickly and ready for immediate deployment.

After Sales Support:

Dedicated after-sales support is available to help you get the most out of your CL-H300SV printer, with assistance for any setup or operational questions.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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