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Citizen Systems CL-S621II Direct Thermal

Citizen Systems CL-S621II Direct Thermal

Regular price Dhs. 1,764.00 AED
Regular price Dhs. 1,859.00 AED Sale price Dhs. 1,764.00 AED
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Tax included. Shipping calculated at checkout.


Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Citizen Systems CL-S621II Direct Thermal + Thermal Transfer Printer"


The Citizen Systems CL-S621II is a dual-functionality printer that supports both direct thermal and thermal transfer printing methods. This versatility makes it an excellent choice for businesses that require a wide range of labeling applications, from retail tags to shipping labels.

Product Description:

The CL-S621II is designed to meet the varied printing needs of modern businesses, offering the flexibility to switch between direct thermal and thermal transfer modes depending on the specific requirement. With a resolution of 203 dpi and enhanced print speed, this printer delivers high-quality, durable labels quickly and efficiently. Its robust construction and user-friendly design ensure it can handle the demands of busy work environments.

Key Features:

  • Dual Printing Modes: Supports both direct thermal and thermal transfer for greater versatility.
  • High Resolution: 203 dpi ensures crisp, clear prints for all your labeling needs.
  • Fast Printing: Efficient print speeds enhance productivity.
  • Durable Design: Built to withstand industrial use and frequent operation.
  • Ease of Integration: Comes with USB and Ethernet connectivity, plus optional Wi-Fi.

Product Quality and Performance:

The CL-S621II is known for its reliability and durability, capable of sustaining heavy usage without compromising on print quality. It is ideal for industries such as manufacturing, healthcare, and retail, where label clarity and durability are crucial.


  • Dimensions: 231mm x 289mm x 270mm
  • Weight: 4.5 kg
  • Print Method: Direct Thermal and Thermal Transfer
  • Max Print Width: 4.1 inches
  • Max Roll Diameter: 5 inches
  • Resolution: 203 dpi
  • Interface: USB, Ethernet, Optional Wi-Fi

Purpose of Use:

This printer is suited for businesses that need flexible printing solutions for a variety of labeling requirements. Its ability to produce both temporary and permanent labels makes it perfect for applications ranging from inventory management to retail pricing and shipping.

How to Use:

To operate the CL-S621II, simply connect it to your network or device, load the appropriate media, select the printing mode, and configure your print settings. Regular maintenance includes cleaning the print head and ensuring the media is properly aligned for optimal print quality.

Supported OS/Application/Industries:

The CL-S621II is compatible with multiple operating systems including Windows, making it suitable for a variety of business environments and applications.

Benefits & Compatibility:

With its dual-mode functionality, the CL-S621II offers significant flexibility, allowing businesses to adapt their printing operations to various needs without requiring multiple machines. Its robust design and easy setup make it a valuable asset in any setting requiring high-quality label printing.

Warranty and FAQs:

The printer includes a one-year manufacturer's warranty. NEO Digital provides an extensive support section with FAQs and troubleshooting resources to help users maximize the efficiency of their printer.

Delivery Services (UAE):

NEO Digital offers efficient and reliable delivery services throughout the UAE, ensuring that your printer is delivered promptly and ready for immediate deployment.

After Sales Support:

Our dedicated support team is committed to providing exceptional after-sales service, helping to resolve any issues quickly and ensuring customer satisfaction.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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