NEOTECH
CITIZEN CT-S4500
CITIZEN CT-S4500
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Boost your POS capabilities with the Citizen CT-S4500, designed for wide-format receipts and tickets. Exceptional speed and reliability in a compact design. Ideal for retail and hospitality. Shop now!
Overview:
The Citizen CT-S4500 is a thermal POS printer tailored for businesses that require wide-format printing capabilities. With its ability to handle large paper widths and its compact design, this printer is an excellent choice for industries such as hospitality, retail, and event management.
Product Description:
The CT-S4500 revolutionizes POS printing with its wide-format support, accommodating paper widths up to 112mm. This capability makes it perfect for printing detailed receipts, tickets, and promotional coupons with ease. Its high-speed printing ensures quick service, vital for busy environments, and its ENERGY STAR® certification highlights its efficiency and eco-friendliness.
Key Features:
- Wide-Format Printing: Supports paper widths up to 112mm, ideal for various applications.
- High-Speed Output: Prints at speeds up to 200 mm per second, reducing customer wait times.
- Compact Design: Fits easily in limited spaces, perfect for any setup.
- Energy Efficient: ENERGY STAR® certified to ensure lower energy consumption.
- Ease of Use: Simple setup and operation with front exit to prevent damage from spills.
Product Quality and Performance:
The Citizen CT-S4500 is built to deliver reliability and performance. Its thermal print technology provides crisp, clear printing without the need for ink or toner, making it a cost-effective solution. The printer's durability and ease of maintenance make it a practical choice for high-demand scenarios.
Specifications:
- Print Method: Thermal
- Resolution: 203 dpi
- Print Speed: Up to 200 mm per second
- Maximum Paper Width: 112 mm
- Interfaces: USB, Ethernet
Purpose of Use:
This printer is ideal for businesses that need to print wide-format tickets, receipts, or promotional material, such as theaters, restaurants, retail stores, and event organizers. It enhances operational efficiency and improves customer satisfaction by speeding up transactions.
How to Use:
To set up the CT-S4500, connect it to your point-of-sale system using the appropriate interface, load the paper, and configure the settings via the integrated control panel or your software system. The printer is designed for intuitive use, allowing quick changes and easy troubleshooting.
Supported OS/Application/Industries:
The CT-S4500 is compatible with most major operating systems, including Windows, iOS, and Android, ensuring it can integrate smoothly with existing POS systems in various settings such as retail, hospitality, and events.
Benefits & Compatibility:
- Versatility: Capable of handling multiple paper sizes for diverse printing needs.
- Low Operating Costs: Reduces ongoing expenses with thermal printing technology.
- Reliable Performance: Designed to withstand the rigors of heavy usage.
Warranty and FAQs:
Citizen offers a standard two-year warranty on the CT-S4500, reflecting its commitment to quality. Comprehensive support information and FAQs are available on the NEOTECH website, providing valuable assistance for setup and maintenance.
Packaging/Weight/Dimension:
The CT-S4500 comes in robust packaging to ensure safe transport and delivery. Included in the package are the printer, necessary cables, a sample paper roll, and a user manual to facilitate immediate setup.
Stock Availability:
Contact NEOTECH to check the availability of the Citizen CT-S4500 before placing your order. We strive to maintain accurate stock levels and aim to facilitate prompt deliveries, typically within 10-15 working days post-confirmation.
Get in Touch:
For more information about the Citizen CT-S4500 or to discuss your specific printing needs, reach out to NEOTECH’s customer support. Our experts are here to help you optimize your printing solutions and ensure you select the best product for your business requirements.
Disclaimer:
All content is provided for general informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately represent the actual product. Verify all details, including pricing and product availability, with our sales team before making a purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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