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NEOTECH

CITIZEN CL-E300/CL-E303/ CL-E300EX/CL-E303EX/ CL-H300SV

CITIZEN CL-E300/CL-E303/ CL-E300EX/CL-E303EX/ CL-H300SV

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Shipping

Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Maximize your office's efficiency with the Citizen CL-E300 series printers. Featuring models CL-E300, CL-E303, CL-E300EX, CL-E303EX, and CL-H300SV. Fast printing, versatile functions. Shop today!


Overview:

The Citizen CL-E300 series encompasses a range of high-performance label printers designed to meet diverse business needs. From the basic CL-E300 to the enhanced CL-E303EX, each model offers unique features tailored to enhance printing efficiency in commercial settings. The CL-H300SV variant further extends this series' capabilities, catering to specialized printing requirements.

Product Description:

Citizen's CL-E300 series printers are renowned for their compact design, robust functionality, and superior reliability. The series includes:

  • CL-E300/CL-E303: Basic models perfect for straightforward, high-speed label printing.
  • CL-E300EX/CL-E303EX: Advanced models with expanded connectivity options, including Ethernet and Wi-Fi.
  • CL-H300SV: A specialized version designed for high-volume environments, supporting larger label rolls and intensive use.

These printers are ideal for industries requiring quick, clear, and efficient label printing, such as retail, logistics, and healthcare.

Key Features:

  • High-Speed Printing: All models ensure rapid output to keep pace with business demands.
  • Compact and Stylish: Space-saving design that fits neatly into any workspace.
  • Versatility: Supports a wide range of media types and sizes.
  • Enhanced Connectivity: Ethernet and Wi-Fi options in EX models for flexible integration.

Product Quality and Performance:

The Citizen CL-E300 series is built to withstand the demands of continuous, high-volume printing with minimal downtime. Known for their durability and reliability, these printers deliver consistently high-quality prints and have a long service life, making them a smart investment for growing businesses.

Specifications:

  • Print Method: Direct Thermal/Thermal Transfer
  • Resolution: 203 dpi or 300 dpi options
  • Maximum Print Speed: Up to 200 mm/sec
  • Media Handling: Supports widths from 25 mm to 118 mm

Purpose of Use:

These printers are designed to streamline operations across various sectors. Whether for shipping labels in a warehouse, patient IDs in hospitals, or price tags in retail, the CL-E300 series enhances each task with precision and speed.

How to Use:

Setting up is straightforward—connect the printer to your system, install the drivers, load the media, and begin printing. Regular maintenance involves simple steps like cleaning the print head and roller to ensure optimal performance.

Supported OS/Application/Industries:

Fully compatible with Windows, macOS, and Linux operating systems, the CL-E300 series serves a broad spectrum of applications—from retail management systems to hospital information systems.

Benefits & Compatibility:

  • Efficient Operations: Streamlines processes with fast, reliable printing.
  • Energy Efficient: Reduces operational costs with energy-saving features.
  • Broad Compatibility: Easily integrates with existing systems and software.

Warranty and FAQs:

Each printer in the CL-E300 series comes with a standard one-year warranty. For more specific questions, visit the NEOTECH support page or contact our customer service team.

Packaging/Weight/Dimension:

Packaged to ensure safety during transit, each model includes all necessary cables, a software CD, and a quick start guide. Dimensions vary slightly between models to accommodate different functionalities.

Stock Availability:

Before placing your order, please contact us to confirm stock availability. Products can typically be made available within 10-15 working days after your order confirmation. We strive to keep our inventory updated, but please verify availability to ensure timely delivery.

Get in Touch:

For any questions about the Citizen CL-E300 series or to provide feedback, please contact NEOTECH’s customer support. We’re here to help you make the best choices for your printing needs.

Disclaimer:

All content provided is for informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and availability are subject to change. Please verify all details with our sales team before making a purchase

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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