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NEOTECH

Citizen CT-S310II Thermal POS Printer CT-S310II-U-BK

Citizen CT-S310II Thermal POS Printer CT-S310II-U-BK

Regular price Dhs. 0.00 AED
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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Upgrade your POS with the Citizen CT-S310II-U-BK, offering fast, reliable, and eco-friendly printing solutions. Perfect for any retail or hospitality environment. Buy now for sustainability and efficiency!


Overview:

The Citizen CT-S310II-U-BK is a thermal POS printer that combines performance with a strong commitment to environmental sustainability. This model is designed to reduce your business's ecological footprint while providing reliable and efficient printing solutions for retail and hospitality settings.

Product Description:

The CT-S310II-U-BK stands out for its eco-friendly design and advanced thermal printing capabilities. It supports both thermal transfer and direct thermal printing, offering flexibility depending on your needs. With a print speed of up to 160 mm per second and an easy drop-in paper loading system, this printer is built to boost efficiency at checkout counters. Its dual interface (USB and serial) ensures compatibility with existing systems, and it's ENERGY STAR® qualified, underscoring its energy efficiency.

Key Features:

  • Eco-Friendly: ENERGY STAR® qualified, reducing power consumption.
  • High Print Speed: Capable of printing at speeds up to 160 mm per second.
  • Versatile Connectivity: Features USB and serial interfaces for broad compatibility.
  • Compact Design: Ideal for setups with limited counter space.
  • Easy Paper Loading: Drop-in paper loading mechanism for quick, hassle-free reloads.

Product Quality and Performance:

The Citizen CT-S310II-U-BK is renowned for its robust construction and reliability, capable of withstanding the demands of high-volume environments. Its thermal print head delivers sharp, clear prints, ensuring legibility and professionalism with every receipt. Designed for long-term performance, this printer minimizes maintenance costs and downtime.

Specifications:

  • Print Method: Thermal Transfer and Direct Thermal
  • Resolution: 203 dpi
  • Print Speed: Up to 160 mm per second
  • Interface: USB and Serial
  • Paper Width: 80 mm or 58 mm with paper guide

Purpose of Use:

Ideal for retailers, cafes, and restaurants that require a dependable and eco-friendly printing solution. The CT-S310II-U-BK enhances transaction speed and efficiency, ensuring a smooth customer experience.

How to Use:

To start using the CT-S310II-U-BK, simply connect it to your point-of-sale system via the USB or serial port, load the thermal paper, and configure the printer settings through your POS software. Its intuitive design and clear instructions make setup straightforward, even for users with minimal technical expertise.

Supported OS/Application/Industries:

This printer is compatible with various operating systems including Windows, macOS, and Linux, making it a versatile choice for a wide range of business applications, particularly in retail and hospitality.

Benefits & Compatibility:

  • Energy Efficiency: Helps reduce operational costs with its ENERGY STAR® rating.
  • User-Friendly: Simple interface and minimal maintenance requirements.
  • Design Flexibility: Small footprint allows for placement in tight spaces without sacrificing functionality.

Warranty and FAQs:

Citizen provides a comprehensive two-year warranty for the CT-S310II-U-BK, ensuring peace of mind and support for any issues that may arise. For further information, customers can access a detailed FAQ section on the NEOTECH website.

Packaging/Weight/Dimension:

The printer is securely packaged to prevent damage during shipping, ensuring it arrives in pristine condition. The package includes the printer, a power cable, a USB cable, a sample paper roll, and a setup guide.

Stock Availability:

Please contact NEOTECH to confirm the availability of the Citizen CT-S310II-U-BK before placing your order. We aim to keep our stock levels accurate and provide prompt delivery within 10-15 working days after order confirmation.

Get in Touch:

For additional details or to address any specific requirements, feel free to contact NEOTECH’s customer support. Our team is dedicated to helping you find the best printing solutions for your business needs.

Disclaimer:

Information provided here is for general informational purposes only and is subject to change without notice. Images are for illustration purposes only and may not accurately represent the actual product. Please verify all details, including pricing and product availability, with our sales team prior to making a purchase

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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