NEOTECH
TC 25 Zebra 2D Android Mobile Computer KT-TC25BJ-10B101EU
TC 25 Zebra 2D Android Mobile Computer KT-TC25BJ-10B101EU
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
Maximize Efficiency with the Zebra TC25 Android Mobile Computer
The Zebra TC25 (model KT-TC25BJ-10B101EU) is a rugged mobile computer built to handle the demands of industries such as logistics, retail, and field services. This device combines high-performance 2D barcode scanning with the versatility and user-friendliness of an Android interface, enhancing workflow and productivity across various operational environments.
Key Features
- Rugged Design: Engineered to withstand drops, dust, and water, making it ideal for tough industrial environments.
- Powerful 2D Barcode Scanning: Offers reliable, fast scanning of both 1D and 2D barcodes, enhancing data capture capabilities.
- Android Operating System: Runs on Android, providing a familiar interface and access to a wide range of applications.
- Long-Lasting Battery: Equipped with a power-efficient battery designed for full-shift operations without the need for recharging.
Product Quality and Performance
The Zebra TC25 is designed for reliability and superior performance:
- Durable Construction: Features a rugged frame that survives multiple drops to concrete and is IP65-rated for dust and water resistance.
- Advanced Processing Power: Powered by a Qualcomm Snapdragon processor, ensuring smooth operation and quick response times.
- User Feedback: Highly praised for its robustness, battery life, and scanning efficiency.
Specifications
- Processor: Qualcomm Snapdragon
- Operating System: Android with Zebra Mobility Extensions
- Display: 4.3-inch WVGA (800x480) touchscreen
- Memory: 2GB RAM, 16GB ROM
- Camera: 8 MP rear camera for documentation
- Connectivity: 4G LTE, Wi-Fi, Bluetooth
- Battery: High-capacity Li-Ion, removable
- Dimensions: 134mm x 73.1mm x 16mm
- Weight: 195 grams
Purpose of Use
Ideal for sectors like logistics, where tracking and managing inventory is critical, retail for price scanning and stock management, and field services for on-site customer support and data collection.
How to Use
The Zebra TC25 is user-friendly, designed for quick deployment in the field. It comes equipped with comprehensive support and management tools from Zebra, making setup and daily operation straightforward.
Supported OS/Application/Industries
- Operating Systems: Android with enterprise-class enhancements from Zebra that provide additional security and manageability features.
- Industries: Perfect for field services, retail, and logistics, particularly in environments that require a durable device capable of extensive barcode scanning and data handling.
Benefits & Compatibility
- Enhanced Data Management: Streamlines data collection and analysis, leading to better decision-making and reduced operational delays.
- Adaptable Integration: Easily integrates with existing enterprise systems, providing scalability and future-proofing investments.
Warranty and FAQs
- Warranty Information: Includes a standard warranty that covers hardware malfunctions and defects, with optional extended coverage available.
- FAQs: NEO Digital provides a detailed FAQ section to help users maximize the capabilities of the Zebra TC25 and troubleshoot common issues.
Delivery Services (UAE)
NEO Digital offers fast and secure delivery across the UAE, ensuring that businesses can quickly take advantage of the Zebra TC25’s capabilities.
After Sales Support
Dedicated after-sales support ensures that any issues encountered with the Zebra TC25 are resolved swiftly, maintaining high levels of operational effectiveness.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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