NEO Digital
Mobilebase DS4
Mobilebase DS4
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Tackle tough tasks with the Mobilebase DS4 Rugged Handheld Device. Engineered for extreme conditions, it's perfect for fieldwork, logistics, and more.
Overview:
The Mobilebase DS4 is a rugged handheld device designed to support workers in extreme environments, such as field services, logistics, and industrial sites. Built to withstand drops, dust, and water exposure, this device ensures reliable performance where conventional handhelds cannot.
Product Description:
Equipped with a powerful processor, ample storage, and a responsive touchscreen, the DS4 offers the performance needed to handle various applications, from data collection to navigation. It features long battery life, wireless connectivity, and advanced data capture options like barcode scanning and RFID, making it a comprehensive tool for mobile workers.
Key Features:
- Rugged Design: Meets MIL-STD-810G and IP67 standards for toughness and durability.
- Data Capture Capabilities: Includes a high-performance barcode scanner and RFID reader.
- Connectivity: Provides Wi-Fi, Bluetooth, and optional cellular connections for uninterrupted access to data and systems.
- Extended Battery Life: Supports full-day use on a single charge, crucial for remote and field-based work.
- User-Friendly Interface: Runs on Android, offering a familiar and easy-to-navigate user experience.
Product Quality and Performance:
The Mobilebase DS4's robust build allows it to operate in challenging conditions without risk of damage or failure. Its technical features are optimized for speed and accuracy, supporting efficient workflow and data management.
Specifications:
- Operating System: Android
- Processor: High-speed, multi-core CPU
- Memory: Options for RAM and expandable storage
- Display: Touchscreen with outdoor visibility
- Battery: High-capacity, rechargeable
- Connectivity: Wi-Fi, Bluetooth, optional 4G LTE
- Certifications: MIL-STD-810G, IP67
Purpose of Use:
- Field Services: Manages service orders, logs information, and captures customer signatures.
- Logistics and Transportation: Tracks packages, manages inventory, and scans shipping labels.
- Construction and Engineering: Accesses project documents and communications on-site, even in harsh weather conditions.
How to Use:
- Set Up: Fully charge the device and complete initial setup steps, including software updates and connectivity configuration.
- Install Necessary Apps: Load the DS4 with essential applications for field operations, such as mapping, inventory management, or customer relationship management systems.
- Operational Use: Employ the device throughout the workday for various tasks, utilizing its barcode and RFID scanning capabilities as needed.
- Data Sync: Regularly synchronize data with central systems to ensure information is up-to-date and backed up.
- Maintenance: Clean and inspect the device regularly, especially after exposure to extreme conditions.
Supported Applications/Industries:
- Agriculture: Monitors crop and livestock production data.
- Public Safety: Enhances communication and data access for emergency responders.
- Utility Services: Tracks maintenance work and service outages.
Benefits & Compatibility:
- Enhanced Productivity: Enables faster data entry and access, improving overall operational efficiency.
- Increased Durability: Reduces repair and replacement costs thanks to its rugged construction.
- Versatility: Adapts to multiple use cases and environments with its array of features and accessories.
Warranty and FAQs:
Includes a manufacturer’s warranty that covers functional defects. FAQs available on the manufacturer’s website provide solutions to common issues.
Packaging/Weight/Dimension:
- Packaging: Securely packaged to prevent damage during transit.
- Weight: Balanced for ease of use without sacrificing durability.
- Dimensions: Compact enough for easy handling with sufficient screen size for visibility.
Shop Today & Receive Your Delivery:
Purchase the Mobilebase DS4 Rugged Handheld Device now and gain the reliability your field operations need. Expect prompt delivery and professional customer support.
Best Price Guarantee:
We offer competitive pricing and a price-match guarantee to ensure you get the best value for your investment.
After Sales Support:
Our customer service team is available to assist with any setup, usage, or maintenance questions, ensuring you can fully utilize your rugged device.
Request for Customer Reviews and Testimonials:
We encourage users to share their experiences with the DS4 to help us continue improving our products and services.
Stock Availability:
Contact our customer service for the latest information on availability and bulk purchasing options.
Get in Touch:
For more details or assistance with the Mobilebase DS4 Rugged Handheld Device, please contact our support team.
Disclaimer:
Product specifications and availability are subject to change without notice. Always confirm with our sales team before making a purchase to ensure satisfaction.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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