NEOTECH
TM-L90 Label Printer
TM-L90 Label Printer
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The TM-L90 Label Printer is a high-performance label printing solution tailored for businesses that require fast, reliable, and versatile labeling capabilities. This printer is especially suited for environments like retail and healthcare, where quick and clear labeling is crucial for daily operations.
Key Features
- High-Speed Printing: Capable of printing labels at speeds up to 150 mm/sec, ensuring efficient service.
- Versatile Media Handling: Supports a wide range of label sizes and types, including sticker and receipt printing.
- Easy Integration: Compatible with existing POS systems, enhancing usability without the need for extensive setup.
- Durability: Designed to withstand demanding environments, ensuring long-lasting reliability.
- Energy Efficient: Optimized for low power consumption, reducing operational costs and environmental impact.
Product Quality and Performance
The TM-L90 is recognized for its robust build and operational efficiency:
- Consistent Output: Delivers high-quality, smudge-proof labels every time, enhancing readability and professionalism.
- Reliability: Maintains performance through high-volume print cycles, ideal for busy periods.
- User-Friendly Design: Features drop-in paper loading and an auto-cutter, simplifying the printing process.
Specifications
- Dimensions: 140mm x 148mm x 203mm
- Print Speed: Up to 150 mm/sec
- Resolution: 203 dpi
- Connectivity Options: USB, Ethernet, Serial
- Compatible Media: Thermal paper, labels up to 80mm wide
Purpose of Use
Ideal for:
- Retail Stores: Enhances product and shelf labeling for effective inventory management.
- Healthcare Facilities: Provides patient and specimen labeling to improve safety and compliance.
- Food Service: Offers quick and easy food packaging labeling, aligning with health regulations.
How to Use
- Setup: Quick setup guide included for easy installation.
- Operation: Instructions on loading media, selecting print options, and performing routine maintenance.
- Maintenance: Low-maintenance design with simple cleaning and occasional parts replacement as needed.
Supported OS/Applications/Industries
- Operating Systems: Compatible with Windows, macOS, and Linux.
- Applications: Ideal for point-of-sale, food service labeling, healthcare labeling, and more.
- Industries: Retail, healthcare, food service, and logistics.
Benefits & Compatibility
- Increased Productivity: Speeds up the labeling process, reducing time spent on manual tasks.
- Flexibility: Adapts to various labeling needs with its ability to handle different media types.
- Cost Efficiency: Low operational costs due to energy efficiency and minimal maintenance requirements.
Warranty and FAQs
- Warranty: Includes a standard one-year warranty, with extended options available.
- FAQs: Extensive FAQs and support documentation available on NEO Digital to help optimize printer usage.
Delivery Services (UAE)
- Prompt and Reliable Delivery: Ensures fast delivery across the UAE, supporting quick implementation and use.
After Sales Support
- Comprehensive Service: Our dedicated support team provides excellent after-sales service to ensure maximum satisfaction and printer performance.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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