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NEO Digital

Touchwo DM19G 19″ Industrial Touch Monitor

Touchwo DM19G 19″ Industrial Touch Monitor

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

TouchWo DM19G 19″ touch monitor with FHD resolution, 10-point capacitive touch, anti-glare glass, and fanless design. Ideal for kiosks and HMI control.


✅ Overview

The TouchWo DM19G 19″ Industrial Touch Monitor is a compact, high-performance display built for demanding environments. With a rugged fanless design, capacitive multi-touch, and full HD clarity, it’s ideal for kiosks, factory automation systems, HMI terminals, and commercial-grade embedded use.


✅ Product Description

Designed for 24/7 operation, the DM19G features a 19″ Full HD (1920×1080) display with 10-point capacitive touch for seamless multi-user interaction. Its 4mm anti-glare tempered glass ensures scratch resistance and optimal visibility, even in bright industrial environments.

The housing is built from anodized aluminum alloy, with fanless architecture for quiet, dust-resistant operation. It integrates easily via HDMI, VGA, USB (touch), and audio-in ports, and supports Windows, Linux, and Android OS—making it a versatile solution for control panels, info systems, or smart kiosks.


✅ Key Features

  • 📺 19″ Full HD (1920×1080) resolution

  • ✋ 10-point capacitive multi-touch panel

  • 💡 4mm anti-glare tempered glass

  • 🔇 Silent, fanless design

  • 🧱 Rugged aluminum alloy housing

  • 🔌 Inputs: HDMI, VGA, USB (touch), Audio-in

  • 🌐 OS Compatibility: Windows, Linux, Android

  • 🖇️ VESA 100×100 & embedded mounting options


✅ Specifications

  • Display Size: 19 inches

  • Resolution: 1920 × 1080 (FHD)

  • Brightness: 350–400 cd/m²

  • Touch Type: 10-point capacitive

  • Contrast Ratio: 1000:1

  • Viewing Angle: 178° H / 178° V

  • Response Time: <5ms

  • Glass: 4mm anti-glare tempered

  • Input Ports: HDMI, VGA, USB (touch), Audio-in

  • Power Input: DC 12V / 2A

  • Mounting: VESA 100×100 or embedded

  • Operating Temp: 0°C ~ +50°C

  • Dimensions: ~445 × 285 × 45 mm

  • Weight: ~4.5 kg


✅ Supported OS / Applications / Industries

  • OS Support: Windows 10/11, Linux, Android

  • Applications:

    • HMI control panels

    • POS & kiosk systems

    • Industrial dashboards

    • Medical terminals

    • Touch-based ticketing or access control

  • Industries:

    • Manufacturing

    • Healthcare

    • Retail

    • Transportation

    • Smart City infrastructure


✅ Benefits & Compatibility

  • ✅ High-precision capacitive touch

  • ✅ Anti-glare and scratch-resistant front glass

  • ✅ Easy integration with embedded or desktop systems

  • ✅ Ideal for 24/7 uptime in rugged use cases

  • ✅ Plug-and-play across multiple OS platforms


✅ Purpose of Use

Ideal for factory HMI stations, medical equipment interfaces, and self-service kiosks, the DM19G provides high responsiveness, reliability, and space-saving design—ready for mission-critical tasks.


✅ How to Use

  1. Mount using VESA bracket or embed flush into a panel

  2. Connect HDMI or VGA for video signal

  3. Plug USB for touch interface

  4. Power on—touch will auto-detect in supported OS systems


✅ Packaging / Weight / Dimensions

  • Included: Touch monitor, power adapter, HDMI & USB cables, mount kit, quick-start manual

  • Net Weight: ~4.5 kg

  • Box Size: ~500 × 340 × 150 mm

  • Packaging: Anti-static, foam-padded industrial box


✅ Warranty and FAQs

  • Warranty: 12-month standard hardware warranty

  • Returns: NEOTECH RMA process supported

  • Support: OS integration, mounting, and troubleshooting

  • FAQs: See NEOTECH Support Portal


✅ Performance, Quality, Durability, and Reliability

With rugged materials, full HD display, and fanless efficiency, the DM19G offers long-term operational stability in harsh environments. Built for serious uptime, it stands up to industrial use without compromise.


✅ Best Price Guarantee

We offer UAE’s best pricing on TouchWo displays. Found it for less? We’ll match it—plus give you expert support from NEOTECH.


✅ Shop Today & Receive Your Delivery Across the UAE!

Shipping available to Dubai, Abu Dhabi, Sharjah, and all Emirates. Fast handling and expert support included with every order.


✅ Request for Customer Reviews and Testimonials

Already using the DM19G? Leave a review to help others discover a trusted industrial touchscreen solution.


✅ After Sales Support

NEOTECH offers full support for setup, OS pairing, embedded integration, and maintenance guidance.


✅ Get in Touch

Have a question about fit, usage, or bulk pricing? Contact NEOTECH for expert consultation and tailored recommendations.


✅ Stock Availability

Frequently used in embedded and automation environments. Please confirm stock for urgent or volume-based orders.


✅ Disclaimer

Specifications may change without prior notice. Product visuals are for illustration. Confirm critical requirements before purchase.

Return policy

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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