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NEOTECH

DASCOME Industrial Thermal Printer DL-820

DASCOME Industrial Thermal Printer DL-820

Regular price Dhs. 257.00 AED
Regular price Dhs. 300.00 AED Sale price Dhs. 257.00 AED
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Tax included. Shipping calculated at checkout.

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

DASCOM DL-820 Industrial Thermal Printer – High Performance, Durable Printing

Overview:

The DASCOM DL-820 Industrial Thermal Printer is designed to meet the rigorous demands of high-volume printing environments such as manufacturing, warehousing, and logistics. This printer combines robust construction with advanced thermal printing technology to deliver consistent, high-quality prints under tough conditions.

Product Description:

The DL-820 features a heavy-duty metal casing that protects it from the harsh elements of industrial settings, while its high-speed printing capabilities ensure efficient workflow management. It supports a wide range of media types and sizes, making it versatile for various industrial labeling needs, from product labels to shipping labels and compliance tags.

Key Features:

  • High-Speed Thermal Printing: Delivers fast print outputs essential for maintaining efficiency in industrial operations.
  • Durable Metal Casing: Ensures longevity and resilience in harsh environments.
  • Wide Media Compatibility: Accommodates a broad array of label materials and sizes.
  • Easy Integration: Equipped with modern connectivity options including USB, Ethernet, and optional Wi-Fi.

Product Quality and Performance:

The DASCOM DL-820 is built to sustain continuous operation in industrial settings, offering reliable performance that businesses can depend on. Its thermal printing mechanism minimizes maintenance needs while maximizing uptime, crucial for productivity in fast-paced environments.

Specifications:

  • Printing Method: Direct thermal / Thermal transfer.
  • Resolution: 203 dpi or 300 dpi options.
  • Print Speed: Up to 8 inches per second.
  • Connectivity: USB, Ethernet, optional Wi-Fi.
  • Max Print Width: 4 inches.

Purpose of Use:

Ideal for applications requiring robust and reliable label printing such as inventory management, shipping operations, and product identification in factories, warehouses, and distribution centers.

How to Use:

To operate the DL-820, connect it to your network or computer, load the label stock, configure the settings through the included software or onboard control panel, and begin printing. Regular cleaning and occasional replacement of the print head and roller will ensure optimal performance.

Supported OS/Application/Industries:

This printer is compatible with Windows operating systems, making it suitable for integration into most existing IT infrastructures. Its industrial-grade capabilities make it ideal for sectors like manufacturing, logistics, and other areas where durability and reliability are critical.

Benefits & Compatibility:

The DL-820 enhances operational efficiencies with its fast print speeds and reliability, reducing downtime and maintenance costs. Its compatibility with a range of media types and sizes adds to its versatility, making it a valuable tool for various industrial printing needs.

Warranty and FAQs:

Comes with a standard manufacturer’s warranty. For more detailed information, customers can access FAQs on the NEO Digital support page or contact our customer service directly.

Delivery Services (UAE):

NEO Digital ensures that all deliveries are managed promptly and securely across the UAE, with full support for installation and configuration.

After Sales Support:

Our dedicated after-sales support team provides comprehensive assistance, from technical support to routine maintenance, ensuring that your DASCOM DL-820 operates efficiently and continues to meet your business needs.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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