NEOTECH
DJI Osmo Pocket 3 Standard Combo
DJI Osmo Pocket 3 Standard Combo
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The DJI Osmo Pocket 3 is the latest evolution in DJI's lineup of handheld gimbals, offering cutting-edge technology in a compact, highly portable design. This standard combo package includes the Osmo Pocket 3 camera with integrated stabilization, additional accessories, and intelligent features designed to make high-quality video capture accessible and effortless for everyone from vloggers to family videographers.
Key Features
- Enhanced Gimbal Stabilization: Provides even smoother footage than its predecessors, perfect for dynamic shots on the move.
- Upgraded Camera Capabilities: Features a larger sensor for superior low-light performance and higher-resolution video capture.
- Expanded Intelligent Modes: Includes ActiveTrack 4.0, Story Mode, and other automated features to help users create professional-quality videos with ease.
- Integrated Touchscreen Interface: Offers quick and intuitive control directly from the device, enhancing usability and interaction.
- Compact and Portable: Retains the pocket-sized form factor that makes it ideal for travel and spontaneous shooting.
- Longer Battery Life: Extended battery performance to capture more footage on a single charge.
- Advanced Audio Solutions: Improved microphone design and optional audio accessories ensure that your videos sound as good as they look.
Product Quality and Performance
Building on the robust engineering of the previous models, the DJI Osmo Pocket 3 enhances user experience with improved handling stability, image quality, and an array of smart features that streamline the video creation process. It's designed to perform exceptionally in various shooting environments, from indoor gatherings to adventurous outdoor activities.
Specifications
- Camera Specs: Details the resolution, sensor size, and lens aperture.
- Video Resolution: Includes support for up to 4K at 60fps.
- Connectivity Options: Describes Wi-Fi, Bluetooth capabilities, and any mobile app integration.
- Physical Dimensions: Provides the size and weight to emphasize portability.
- Battery Information: Battery life expectancy and charging time.
Purpose of Use
Ideal for:
- Content creators looking for a versatile, high-quality video recording tool that's easy to carry.
- Travel enthusiasts who want to document their adventures with cinematic flair.
- Families wishing to capture everyday moments and special occasions in stunning detail.
How to Use
- Setup: Charge the device, install the latest firmware, and attach any additional accessories needed for your shoot.
- Operation: Power on the device, select your mode via the touchscreen interface, and start recording with the press of a button.
- Advanced Features: Utilize intelligent shooting modes to enhance your footage, such as ActiveTrack for following subjects or Timelapse for capturing stunning motion sequences.
- Editing and Sharing: Download footage to your smartphone or computer, edit using DJI Mimo app or other video editing software, and share your creations.
Supported Accessories
- Expansion Kit: Includes a wireless module, controller wheel, and accessory mount.
- Charging Case: Extends battery life and provides on-the-go charging.
- Filters and Lenses: Offers ND filters and wide-angle lens options for different lighting conditions and effects.
Benefits & Compatibility
- User-Friendly: Simple enough for beginners, with advanced features that appeal to professionals.
- Versatility: Suitable for a broad range of video recording applications, from vlogging to documentary filmmaking.
- Integration: Works seamlessly with DJI apps and accessories, enhancing the creative potential.
Warranty and FAQs
Comes with a standard warranty covering defects and malfunctions. NEO Digital’s FAQ section provides detailed answers to common operational questions.
Delivery Services (UAE)
NEO Digital offers efficient delivery services across the UAE, ensuring your DJI Osmo Pocket 3 arrives quickly and ready for action.
After Sales Support
Our customer service team is available to assist with setup, usage tips, and troubleshooting, helping you make the most of your new DJI Osmo Pocket 3.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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