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Citizen Systems CL-S521II Direct Thermal (Black)

Citizen Systems CL-S521II Direct Thermal (Black)

Regular price Dhs. 1,764.00 AED
Regular price Dhs. 1,815.00 AED Sale price Dhs. 1,764.00 AED
Sale Sold out
Tax included. Shipping calculated at checkout.


Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Citizen Systems CL-S521II Direct Thermal Printer – Black"


The Citizen Systems CL-S521II is a high-performance direct thermal printer designed to meet the demanding needs of fast-paced work environments. Combining speed, reliability, and a compact design, this black printer is an ideal solution for businesses looking to streamline their printing processes and enhance operational efficiency.

Product Description:

The CL-S521II is engineered for precision and speed, offering a hassle-free printing experience with minimal maintenance. It supports a variety of media types and features a print resolution of 203 dpi, ensuring clear and crisp outputs every time. The printer's robust construction and easy-to-use design make it a reliable choice for continuous daily operations, perfect for labels, receipts, and tickets.

Key Features:

  • Direct Thermal Printing: Efficiently produces high-quality prints without the need for ink or toner.
  • High Resolution: 203 dpi resolution for sharp, detailed printouts.
  • Durable Build: Designed to withstand rigorous use in industrial settings.
  • Media Flexibility: Handles a wide range of paper types and sizes.
  • User-Friendly Interface: Simplifies operations with an intuitive control panel.

Product Quality and Performance:

The CL-S521II is noted for its reliability and durability, capable of handling high-volume printing tasks with ease. Its direct thermal technology reduces operational downtime by eliminating the need for ink cartridges or toner, making it a cost-effective solution for businesses.


  • Dimensions: 231mm x 289mm x 183mm
  • Weight: 3.6 kg
  • Print Method: Direct Thermal
  • Max Print Width: 4.1 inches
  • Max Roll Diameter: 5 inches
  • Resolution: 203 dpi
  • Interface: USB, Serial, Optional Ethernet

Purpose of Use:

Ideal for retail, logistics, and healthcare sectors, the CL-S521II is particularly well-suited for printing labels, receipts, and tickets that require consistent quality and fast output.

How to Use:

To begin using the CL-S521II, connect it to your system via USB or serial interface, load the paper roll, and configure the settings using the onboard control panel. Routine maintenance includes regular cleaning of the print head to maintain print quality.

Supported OS/Application/Industries:

This printer supports various operating systems including Windows, macOS, and Linux, and is versatile enough for multiple industries like retail, healthcare, and logistics.

Benefits & Compatibility:

The CL-S521II boosts productivity with its fast print speeds and supports a variety of media, ensuring flexibility across different printing tasks. Its compact size allows it to fit easily in any workspace, while its robust design ensures it can withstand the demands of heavy use.

Warranty and FAQs:

Comes with a standard one-year warranty. Extensive FAQs on NEO Digital's website provide valuable guidance on maximizing the efficiency and lifespan of the printer.

Delivery Services (UAE):

NEO Digital offers reliable and prompt delivery services across the UAE, ensuring that your printer arrives safely and ready for immediate deployment.

After Sales Support:

Our commitment to customer satisfaction extends beyond the sale, with a dedicated support team ready to assist with any questions or issues.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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