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Citizen Systems CL-S631II Direct Thermal

Citizen Systems CL-S631II Direct Thermal

Regular price Dhs. 2,588.00 AED
Regular price Dhs. 2,635.00 AED Sale price Dhs. 2,588.00 AED
Sale Sold out
Tax included. Shipping calculated at checkout.


Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Citizen Systems CL-S631II Direct Thermal Printer"


The Citizen Systems CL-S631II direct thermal printer is engineered for businesses requiring detailed, high-quality printing capabilities. With a robust design and advanced technology, this printer excels in environments that demand precision and reliability, such as healthcare, retail, and industrial applications.

Product Description:

The CL-S631II features a high-resolution output of 300 dpi, making it ideal for producing sharp, clear labels, receipts, and tags where fine detail is critical. This printer supports a wide range of media types and sizes, enhancing its versatility for various professional uses. Its direct thermal printing technology ensures efficient operation without the need for ink or toner, which is cost-effective and reduces maintenance.

Key Features:

  • High Resolution: 300 dpi for crisp, detailed printing.
  • Direct Thermal Printing: Eliminates the need for ink or toner cartridges.
  • Durable Build: Sturdy construction suited for tough environments.
  • Compact Design: Fits easily into small workspaces.
  • User-Friendly: Simple setup and easy to operate with minimal training.

Product Quality and Performance:

The CL-S631II is known for its exceptional build quality and reliability, able to withstand the rigors of heavy use. It provides consistent, high-quality prints, essential for applications where accuracy and legibility are paramount.


  • Dimensions: 231mm x 289mm x 183mm
  • Weight: 3.6 kg
  • Print Method: Direct Thermal
  • Max Print Width: 4.1 inches
  • Max Roll Diameter: 5 inches
  • Resolution: 300 dpi
  • Interface: USB, Ethernet

Purpose of Use:

This printer is particularly useful in settings that require precise label details, such as barcode labels in retail, patient IDs in healthcare, and asset tags in industrial settings. Its reliability and high-quality output make it a valuable asset for businesses looking to streamline their operations.

How to Use:

To begin using the CL-S631II, connect it to a power source and your computer or network, install the necessary drivers, load the media, and configure the settings through its intuitive interface. Regular maintenance involves simple cleaning of the print head to maintain optimal performance.

Supported OS/Application/Industries:

The CL-S631II is compatible with a variety of operating systems including Windows, ensuring seamless integration into most business environments. It is suitable for a wide range of industries that require high-quality, precise printing.

Benefits & Compatibility:

The direct thermal technology of the CL-S631II offers businesses a low-maintenance and cost-effective solution for their printing needs. Its compatibility with various media types adds to its flexibility, making it a versatile tool for many professional settings.

Warranty and FAQs:

Comes with a one-year manufacturer's warranty. NEO Digital offers extensive support through an online portal, providing FAQs and troubleshooting assistance to help users maximize the utility of their printer.

Delivery Services (UAE):

NEO Digital ensures timely and secure delivery across the UAE, focusing on customer satisfaction and quick setup.

After Sales Support:

Our dedicated support team is available to assist with any issues, providing expert guidance and ensuring that your printing operations run smoothly.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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