NEOTECH
Epson ColorWorks C3510 Color Label Printer
Epson ColorWorks C3510 Color Label Printer
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Epson ColorWorks C3510 offers an efficient and flexible solution for producing high-quality, durable labels in-house. With its ability to print vibrant color labels and barcodes, this compact printer is ideal for businesses looking to improve labeling for products, packaging, and more. Its quick-drying, durable ink ensures labels can withstand the challenges of retail or industrial environments.
Key Features
- High-Resolution Printing: Delivers crisp, clear labels with up to 720 x 360 dpi resolution, perfect for intricate images and barcodes.
- Fast Printing Speeds: Capable of printing labels at speeds up to 103mm per second, enhancing productivity.
- Durable, Smudge-Proof Ink: Uses pigment-based ink that provides excellent resistance to water, smudging, and fading.
Product Quality and Performance
The ColorWorks C3510 is designed to meet the rigorous demands of high-volume label printing:
- Reliable Output: Consistently produces high-quality labels that are both beautiful and functional.
- Compact Design: Fits easily into most workspaces, making it an ideal choice for any business where space is at a premium.
Specifications
- Dimensions: 12.2 x 11.1 x 10.3 inches
- Weight: Approximately 26 pounds
- Maximum Print Width: 4.1 inches
- Ink Type: Individual pigment ink cartridges for each color, enhancing the quality and durability of printed labels.
Purpose of Use
This printer is highly effective for:
- Retail Applications: Ideal for printing custom labels for products, special offers, and shelf tags.
- Healthcare Settings: Useful for creating patient wristbands, prescription labels, and specimen tags that require precise and clear printing.
- Manufacturing and Logistics: Can produce a wide range of labels for inventory management, product identification, and shipping labels.
How to Use
To effectively use the ColorWorks C3510:
- Set up the printer following the detailed instructions provided.
- Design your labels using compatible label design software that can handle the printer’s resolution and color requirements.
- Load the appropriate label media and individual ink cartridges.
- Print labels directly from your computer or network, adjusting settings as needed for different label sizes and print qualities.
Supported OS/Application/Industries
The C3510 supports various operating systems, including Windows, and is well-suited for use in industries requiring high-quality, customizable label printing on-demand.
Benefits & Compatibility
- On-Demand Printing: Allows businesses to print the exact number of labels needed, reducing waste.
- Versatile Media Handling: Accepts a variety of media types and sizes, enabling customization for specific needs.
Warranty and FAQs
Epson offers a one-year warranty on the ColorWorks C3510, with extended options available. For further support and FAQs, visit the NEO Digital product services page.
Delivery Services (UAE)
NEO Digital ensures prompt and secure delivery across the UAE, with each printer carefully packaged to arrive in perfect condition, ready for immediate use.
After Sales Support
Our commitment to customer satisfaction includes offering comprehensive after-sales support, providing guidance and troubleshooting to ensure your ColorWorks C3510 operates flawlessly.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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