NEOTECH
Suprema Bioentry R2
Suprema Bioentry R2
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Suprema Bioentry R2 offers fast, secure fingerprint and RFID access control, perfect for small to large enterprises needing reliable security solutions.
Overview:
The Suprema Bioentry R2 is a compact and versatile access control system that combines advanced fingerprint recognition with RFID technology. It delivers enhanced security with high-speed matching and supports both fingerprint and card authentication. The sleek design makes it ideal for modern workplaces, while its robust technology ensures reliable access control for businesses of all sizes.
Product Description:
The Suprema Bioentry R2 is designed to deliver secure, fast, and reliable access control. It integrates Suprema’s cutting-edge biometric fingerprint recognition and dual-frequency RFID card reading capability. Perfect for high-traffic environments, the Bioentry R2 supports multiple credentials and ensures robust security. The slim and modern design allows easy installation in tight spaces while offering superior performance.
Key Features:
- Dual Authentication: Fingerprint and RFID card support for flexible, secure access.
- Compact Design: Slim and stylish, fits seamlessly into any environment.
- High-Speed Matching: Quick and accurate fingerprint recognition, ideal for busy entry points.
- IP65 Durability: Built to withstand harsh environments for both indoor and outdoor use.
- Encrypted Data: Secure data transmission for enhanced protection against security breaches.
Product Quality and Performance:
The Suprema Bioentry R2 is crafted to meet high industry standards, offering outstanding durability and performance. Its IP65-rated construction ensures reliability even in extreme weather conditions. Backed by Suprema’s renowned biometric technology, the device provides high-speed fingerprint matching, accurate recognition, and a long lifespan, making it a top choice for secure access control systems.
Specifications:
- Fingerprint Capacity: 10,000 templates
- Card Capacity: 50,000 users
- RFID Card: Supports 125kHz EM and 13.56MHz MIFARE/DESFire
- Operating Temperature: -20°C to 50°C
- IP Rating: IP65
Purpose of Use:
The Suprema Bioentry R2 is designed for use in a wide range of industries, including corporate offices, healthcare facilities, educational institutions, and industrial sites. Its compact design and advanced security features make it perfect for securing entrances in both small and large facilities.
How to Use:
Install the Suprema Bioentry R2 at critical access points and register users through its fingerprint or RFID system. The device offers dual authentication (fingerprint or card) to suit different security needs. For optimal use, ensure regular cleaning of the fingerprint sensor and follow manufacturer guidelines for maintenance.
Supported Applications/Industries:
- Corporate Security
- Healthcare Access Control
- Educational Institutions
- Industrial & Commercial Facilities
Benefits & Compatibility:
- Flexible Authentication: Supports fingerprint and RFID card, allowing flexibility for users and administrators.
- Seamless Integration: Easily integrates with existing security systems and access control setups.
- High-Speed Matching: Quick response times even during peak traffic hours.
Warranty & Support:
Suprema provides a one-year warranty on the Bioentry R2. Additionally, our dedicated support team is ready to assist with any questions or issues, offering remote troubleshooting and an RMA process if necessary.
Packaging/Weight/Dimensions:
- Unit Dimensions: 50 mm (W) x 160 mm (H) x 37 mm (D)
-
Unit Weight: 170g
The Bioentry R2 comes packaged with a user manual, installation screws, and a warranty card.
Shop Today & Receive Your Delivery Across the UAE!
Order the Suprema Bioentry R2 today and benefit from fast and reliable delivery across the UAE. We ensure timely service so your security solutions are up and running in no time.
Best Price Guarantee:
We offer a best price guarantee on the Suprema Bioentry R2. If you find a lower price, we will match it! Shop with confidence knowing you're getting the best deal on an advanced access control system.
After-Sales Support:
Our after-sales team is always available to assist you with the Suprema Bioentry R2. From installation support to troubleshooting, we ensure you have a smooth experience.
Customer Reviews and Testimonials:
We invite customers to share their experience with the Suprema Bioentry R2. Your feedback helps us enhance our products and services. Leave a review today!
Stock Availability:
While stock is frequently updated, please contact us for urgent orders to confirm availability. For non-standard configurations, we can arrange availability within 10-15 working days after confirmation.
Get in Touch:
For inquiries about the Suprema Bioentry R2, pricing, or installation, feel free to contact our support team. We're here to help!
Disclaimer:
All product information is subject to change. Product images are for illustration purposes only and may not reflect actual design. Verify details with our sales team before purchasing.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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