NEOTECH
Hitachi IH-110 Mix Note Heavy Duty Money Counter
Hitachi IH-110 Mix Note Heavy Duty Money Counter
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Hitachi IH-110 Mix Note Heavy Duty Money Counter is engineered for high-volume environments, such as banks, large retail locations, and casinos, where accuracy and efficiency in cash handling are paramount. This robust machine is capable of processing a high volume of mixed banknotes, providing precise counting and counterfeit detection.
Key Features
- High-Speed Counting: Capable of counting and verifying multiple currencies at speeds up to 1,500 bills per minute.
- Advanced Counterfeit Detection: Utilizes UV, MG, and infrared sensors to ensure the authenticity of each note, reducing the risk of fraud.
- Large Hopper Capacity: Accommodates a significant number of notes for continuous counting, minimizing reload times.
- User-Friendly Interface: Features an intuitive display and control panel that simplifies operation and training.
Product Quality and Performance
- Reliability: Designed to withstand the demands of continuous daily use in busy financial settings.
- Accuracy: Delivers precise count results, ensuring all transactions are accounted for correctly.
Specifications
- Counting Speed: Up to 1,500 notes per minute.
- Hopper Capacity: Can hold several hundred notes for bulk processing.
- Detection Technology: Includes ultraviolet (UV), magnetic (MG), and infrared (IR) detection methods.
- Supported Currencies: Capable of handling multiple currencies, ideal for international businesses or banks.
Purpose of Use
Ideal for financial institutions, cash centers, and any operation where large volumes of currency need to be counted and verified rapidly and accurately.
How to Use
- Setup: Connect the machine to power and configure the basic settings using the simple setup menu on the display.
- Operation: Load the banknotes into the hopper, select the desired counting mode and currency on the interface, and start the counting process. The machine automatically detects and separates counterfeit notes while counting.
Supported OS/Application/Industries
- Industry Suitability: Perfect for banking, retail, gaming, and any other sector dealing with large volumes of cash.
Benefits & Compatibility
- Efficiency Boost: Significantly reduces the time required for cash processing tasks, allowing staff to focus on other responsibilities.
- Enhanced Security: Advanced counterfeit detection helps protect businesses from financial loss due to fraudulent notes.
Warranty and FAQs
- Warranty: Comes with a standard one-year manufacturer's warranty.
- FAQs: NEO Digital’s website includes a detailed FAQ section that provides insights into usage, maintenance, and troubleshooting.
Delivery Services (UAE)
- Efficient Delivery: Ensures fast and secure delivery across the UAE, helping businesses enhance their cash management systems quickly.
After Sales Support
- Comprehensive Support: Offers dedicated after-sales support to ensure clients can maximize the use and longevity of their money counter.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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