NEOTECH
RF Anti-Theft System RF6116 Dual
RF Anti-Theft System RF6116 Dual
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The RF Anti-Theft System RF6116 Dual is a sophisticated security solution designed to safeguard retail environments from theft and unauthorized access. Featuring dual Radio Frequency (RF) technology, this system provides a reliable and effective way to monitor and protect a wide range of merchandise, enhancing store security and preventing loss.
Key Features
- Dual Antenna Design: Maximizes the coverage area for entry and exit points, ensuring comprehensive protection across your retail space.
- High Detection Rate: Employs advanced RF technology to detect tagged items within the system's range, reducing instances of shoplifting and inventory loss.
- Discreet Surveillance: The sleek, modern design blends seamlessly into any retail setting without being obtrusive.
- User-Friendly Interface: Simple setup and maintenance, allowing for easy operation without extensive training.
Product Quality and Performance
- Robust Construction: Built to withstand the demands of a busy retail environment, ensuring durability and longevity.
- Efficient Operation: Operates effectively in various retail settings, from small boutiques to large department stores.
Specifications
- Technology: Radio Frequency (RF) anti-theft system.
- Frequency: Standard RF 8.2 MHz.
- Dimensions: Each antenna unit measures approximately 160 cm in height, suitable for doorways of standard width.
- Compatibility: Works with a wide range of RF tags and labels, allowing flexibility in tagging different types of merchandise.
Purpose of Use
Perfect for retailers looking to enhance the security of their store, the RF6116 Dual is suitable for various retail formats including apparel stores, electronic shops, and supermarkets.
How to Use
- Installation: Easily installed at the entrances and exits of a retail space. Connect the antennas to the power source and align them for optimal coverage.
- Operation: System automatically activates and monitors tagged items as they pass through the detection zone. Alerts store personnel with visual and auditory alarms when unauthorized removal is detected.
Supported OS/Application/Industries
- Industry Suitability: Ideal for retail industries requiring effective theft prevention and inventory control solutions.
Benefits & Compatibility
- Loss Prevention: Significantly reduces the risk of theft, helping to maintain profit margins and store efficiency.
- Adaptability: Compatible with a variety of RF tags, making it versatile for protecting a range of merchandise from clothing to electronics.
Warranty and FAQs
- Warranty: Comes with a standard one-year warranty, providing peace of mind and support for any technical issues.
- FAQs: NEO Digital offers a comprehensive FAQ section to assist with common setup, troubleshooting, and operational questions.
Delivery Services (UAE)
- Rapid and Secure Delivery: Ensures timely and safe delivery across the UAE, allowing quick implementation of security measures.
After Sales Support
- Dedicated Support: Provides excellent after-sales service, including installation guidance, technical support, and maintenance services.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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