NEOTECH
Epson TM U295 (Black)
Epson TM U295 (Black)
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Epson TM-U295 (Black) is a compact, versatile slip printer that is widely recognized as the world's smallest slip printer. This device is ideally suited for businesses that require printing of checks, receipts, and other slips where space is at a premium. Its sleek design and black color make it a discreet addition to any professional environment.
Key Features
- Ultra-Compact Design: Ideal for environments where space is limited, such as point-of-sale stations or hotel reception desks.
- Versatile Slip Handling: Can handle a variety of printing formats including receipts, checks, vouchers, and more.
- Four Print Sizes, Four Directions: Offers flexible printing options, making it adaptable for multiple applications.
- Easy Operation: Features a simple, user-friendly interface with straightforward controls.
Product Quality and Performance
- High Reliability: Engineered for durability and a long life span, with an MCBF (Mean Cycles Between Failure) of 7 million lines.
- Quality Printing: Delivers crisp, clear printouts that are easy to read, enhancing customer satisfaction.
Specifications
- Printing Method: Impact dot matrix.
- Print Speed: Up to 2.1 lines per second, efficient for quick receipt printing.
- Connectivity: Equipped with serial and parallel interfaces, ensuring compatibility with most systems.
- Color: Classic black to match standard POS hardware.
Purpose of Use
The Epson TM-U295 is especially useful in sectors such as banking for check printing, hospitality for room charge slips, and retail for voucher printing. Its ability to handle multipart slips makes it invaluable for applications that require copies to be kept for records.
How to Use
- Setup: Connect to a compatible system via serial or parallel port. Install necessary drivers and software from Epson.
- Operation: Load the paper or slip into the printer, select the required print format, and begin printing with the push of a button.
Supported OS/Application/Industries
- System Compatibility: Compatible with most operating systems, including Windows and proprietary POS systems, making it a flexible choice for various business settings.
Benefits & Compatibility
- Space Saving: Its small footprint allows it to be placed in tight spaces without compromising functionality.
- Adaptability: Capable of printing in multiple directions and sizes, it is highly adaptable to specific business needs.
Warranty and FAQs
- Warranty: Includes a standard one-year warranty that covers parts and service.
- FAQs: NEO Digital’s website hosts an extensive FAQ section to assist with common issues and provide usage tips.
Delivery Services (UAE)
- Reliable Delivery: NEO Digital ensures prompt and secure delivery across the UAE, helping businesses quickly set up their printing solutions.
After Sales Support
- Comprehensive Support: Offers dedicated after-sales support to ensure your printer operates efficiently and continues to meet your business needs.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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