NEOTECH
Mobilebase DS5
Mobilebase DS5
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Maximize field efficiency with the Mobilebase DS5 Rugged Handheld Device, designed for supreme durability and performance in the harshest environments.
Overview:
The Mobilebase DS5 is the latest in rugged handheld technology, tailored for industries requiring robust mobile computing solutions that can withstand extreme environmental conditions. This device is particularly suitable for sectors such as logistics, field services, and construction, where durability and reliability are paramount.
Product Description:
This advanced rugged handheld boasts superior specifications to handle tough tasks and environments. Featuring enhanced shock resistance, waterproof and dustproof capabilities, and a high-performance multi-core processor, the DS5 ensures operational efficiency and data integrity in challenging field conditions. It also includes comprehensive data capture features such as high-resolution cameras, barcode scanning, and optional RFID capabilities.
Key Features:
- Enhanced Ruggedness: Meets MIL-STD-810G and IP68 standards, capable of surviving significant drops, water immersion, and dusty environments.
- Powerful Data Capture: Equipped with advanced sensors and cameras for capturing critical data in various formats.
- Long-Lasting Battery: Engineered with a high-capacity battery to support extended field operations without the need for frequent recharging.
- High Connectivity: Features LTE, Wi-Fi, and Bluetooth options to ensure seamless data exchange and real-time communication.
- Bright, Responsive Display: Comes with a sunlight-readable screen that ensures usability in outdoor or bright conditions.
Product Quality and Performance:
The Mobilebase DS5 is built with premium materials and cutting-edge technology to ensure it stands up to the demands of intensive use. It offers fast processing capabilities to run complex applications smoothly, aiding in quicker decision-making and enhanced productivity.
Specifications:
- Operating System: Android or Windows (configurable based on user preference)
- Processor: Latest high-speed, multi-core processor
- Memory: Options up to 16GB RAM and extensive storage capacities
- Display: Durable, high-resolution touchscreen
- Battery Life: Designed for full-day operations under rigorous use
- Connectivity: 4G LTE, Wi-Fi, Bluetooth
- Protection Ratings: MIL-STD-810G, IP68
Purpose of Use:
- Field Services: Manages service orders and customer data efficiently while on the move.
- Industrial and Manufacturing: Monitors production lines and manages logistics directly from the floor.
- Public Safety: Provides reliable support for emergency responders in all weather conditions.
How to Use:
- Initial Configuration: Set up the device by installing necessary applications and configuring network connections.
- Daily Use: Employ the device throughout your operations, using its scanning and data capture tools to streamline workflows.
- Data Management: Utilize its connectivity features to sync data with central systems and ensure information is updated and accessible.
- Maintenance and Care: Regularly clean and inspect the device, and monitor battery health to maintain optimal performance.
Supported Applications/Industries:
- Logistics and Supply Chain: Tracks shipments and inventory efficiently.
- Construction: Accesses project plans and communications on-site, even in adverse weather.
- Energy and Utilities: Manages field operations for infrastructure inspection and maintenance.
Benefits & Compatibility:
- Robust Performance: Reduces downtime and maintenance costs due to its rugged build.
- Increased Productivity: Speeds up data collection and processing with powerful computing capabilities.
- Versatility: Adapts to multiple tasks and environments, supporting a wide range of industry applications.
Warranty and FAQs:
Includes a comprehensive warranty that covers manufacturing defects and accidental damage. FAQs provide quick solutions to common issues encountered by users.
Packaging/Weight/Dimension:
- Packaging: Secure packaging ensures the device arrives in pristine condition.
- Weight: Optimally balanced for ease of use and durability.
- Dimensions: Compact design for ease of handling without compromising screen size.
Shop Today & Receive Your Delivery:
Order your Mobilebase DS5 Rugged Handheld Device today to enhance operational resilience and efficiency. Enjoy reliable delivery and responsive customer service.
Best Price Guarantee:
Competitive pricing with a price-match guarantee ensures you get the best deal for cutting-edge technology.
After Sales Support:
Our expert support team is ready to assist with any operational queries or technical issues, ensuring maximum utility of your investment.
Request for Customer Reviews and Testimonials:
We value feedback and encourage users to share their experiences to help us continue to improve our products and services.
Stock Availability:
Contact our customer service for current stock levels and information on bulk purchasing options.
Get in Touch:
For more details or assistance with the Mobilebase DS5 Rugged Handheld Device, please contact our support team.
Disclaimer:
Product specifications and availability are subject to change without notice. Always confirm with our sales team before making a purchase to ensure satisfaction.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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