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NEO Digital

Mobilebase DS5W

Mobilebase DS5W

Regular price Dhs. 4,698.00 AED
Regular price Dhs. 4,892.00 AED Sale price Dhs. 4,698.00 AED
Sale Sold out
Taxes included. Shipping calculated at checkout.

Shipping

Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Stay connected and efficient with the Mobilebase DS5W Rugged Handheld Device, featuring advanced Wi-Fi capabilities for seamless field communication.


Overview:

The Mobilebase DS5W is a variation of the rugged DS5 series, specifically enhanced with superior Wi-Fi connectivity to ensure seamless communication in field operations. It is designed for industries such as logistics, healthcare, and field services, where constant connectivity is crucial for real-time data access and transmission.

Product Description:

This device integrates all the robust features of the DS5 series, including high durability and advanced processing power, with the added benefit of enhanced Wi-Fi performance. The DS5W supports faster and more reliable wireless connections, making it ideal for environments where mobile workers depend on real-time access to critical systems and communications.

Key Features:

  • Enhanced Wi-Fi Connectivity: Offers stronger and more reliable connections to support intensive data usage in field environments.
  • Rugged Design: Meets MIL-STD-810G and IP68 standards, ensuring durability against drops, water, and dust.
  • Powerful Data Capture: Equipped with barcode scanning and optional RFID reading capabilities.
  • Extended Battery Life: Features a high-capacity battery for long-lasting performance throughout work shifts.
  • High-Performance Processing: Runs on a powerful processor, enabling efficient multitasking and application performance.

Product Quality and Performance:

The DS5W is built to endure tough conditions with a structure that resists environmental challenges. Its enhanced Wi-Fi capability ensures that connectivity issues do not hinder operational efficiency, providing users with dependable access to the information they need when they need it.

Specifications:

  • Operating System: Android or Windows (configurable)
  • Processor: Latest high-speed, multi-core processor
  • Memory: Up to 16GB RAM
  • Storage: Scalable up to 512GB
  • Connectivity: Enhanced Wi-Fi, optional 4G LTE
  • Battery: Long-life, rechargeable
  • Display: Sunlight-readable screen
  • Certifications: MIL-STD-810G, IP68

Purpose of Use:

  • Field Services: Enhances management of on-site services, improving response times and customer satisfaction.
  • Healthcare: Assists medical staff in patient care with quick access to medical records and data entry capabilities.
  • Retail and Hospitality: Supports operations by managing inventory and processing payments without connectivity delays.

How to Use:

  1. Initial Setup: Charge the device, install necessary applications, and connect to available Wi-Fi networks.
  2. Daily Use: Employ the handheld for various data collection tasks, utilizing its advanced connectivity for real-time updates and communication.
  3. Maintenance: Keep the device clean and check for software updates regularly to ensure optimal performance.
  4. Troubleshooting: Refer to the user manual or online FAQs for guidance on resolving any issues related to connectivity or operation.

Supported Applications/Industries:

  • Logistics: Tracks goods and manages delivery information efficiently.
  • Utilities: Monitors field operations and manages infrastructure maintenance tasks.
  • Public Safety: Provides reliable communication tools for emergency responders in diverse environments.

Benefits & Compatibility:

  • Improved Connectivity: Ensures that workers in remote or challenging environments remain connected to central systems.
  • Robust Performance: Supports demanding applications and workflows, reducing downtime and increasing productivity.
  • Versatile Use: Adaptable to various professional settings due to its rugged design and powerful capabilities.

Warranty and FAQs:

Includes a manufacturer’s warranty that covers defects and specific damages. An FAQ section offers additional support for maximizing device use.

Packaging/Weight/Dimension:

  • Packaging: Designed to protect the device during shipping.
  • Weight: Balances durability with ergonomics for comfortable all-day use.
  • Dimensions: Compact enough for easy handling without compromising screen usability.

Shop Today & Receive Your Delivery:

Purchase the Mobilebase DS5W today to enhance your team's connectivity and efficiency in the field. Expect swift delivery and responsive customer support.

Best Price Guarantee:

Competitive pricing assured, with a commitment to matching lower prices found elsewhere.

After Sales Support:

Our support team is ready to assist with any setup or usage inquiries, ensuring you can leverage the full capabilities of your rugged handheld.

Request for Customer Reviews and Testimonials:

We encourage feedback to help improve our products and customer service. Share your experience with the DS5W.

Stock Availability:

Contact our customer service for information on stock levels and bulk purchasing options.

Get in Touch:

For more details or assistance with the Mobilebase DS5W Rugged Handheld Device, please contact our support team.

Disclaimer:

Product specifications and availability are subject to change without notice. Always confirm with our sales team before making a purchase to ensure satisfaction.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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