NEO Digital
Mobilebase DS5A
Mobilebase DS5A
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Experience unmatched durability and performance with the Mobilebase DS5A Rugged Handheld, perfect for industries requiring robust mobile computing.
Overview:
The Mobilebase DS5A is an advanced model in the rugged handheld series, designed to cater to professionals in environments where extreme durability and high-performance computing are crucial. This device is ideally suited for sectors such as logistics, field services, and industrial operations where precision and resilience are mandatory.
Product Description:
Enhancing the features of its predecessors, the DS5A includes upgraded processing power, improved battery life, and enhanced display readability under direct sunlight. It retains all the rugged specifications of the DS series, such as shock resistance, water and dust proofing, and it also integrates advanced connectivity options to keep teams connected in any location.
Key Features:
Superior Processing Power: Equipped with a faster processor to handle multiple applications simultaneously without lag.
Long-Lasting Battery: Features an enhanced battery for extended use on long shifts without the need for frequent recharging.
Sunlight-Readable Display: Comes with a high-brightness screen that ensures visibility in outdoor environments.
Rugged Certification: Certified with MIL-STD-810G and IP68 ratings, ensuring it withstands harsh conditions.
Advanced Connectivity: Includes options for 4G LTE, Wi-Fi, and Bluetooth to maintain high levels of communication.
Product Quality and Performance:
The Mobilebase DS5A is built to last with premium materials and advanced engineering, ensuring it can survive and function in the toughest situations. It's a reliable tool that provides consistent operation, essential for critical data collection and communication in field operations.
Specifications:
Operating System: Choice of Android or Windows
Processor: Upgraded to the latest high-performance multi-core processor
Memory: Expandable options up to 16GB RAM
Storage: Scalable storage up to 512GB
Display: Enhanced outdoor-readable touchscreen
Battery: High-capacity, extended-life battery
Connectivity: 4G LTE, Wi-Fi, Bluetooth
Protection Ratings: MIL-STD-810G, IP68
Purpose of Use:
Field Services: Enables efficient management of service orders and real-time customer data updates.
Industrial Operations: Assists in inventory management and operational controls in rugged environments.
Emergency Services: Supports reliable and quick data access for emergency responders under any conditions.
How to Use:
Initial Setup: Charge the device fully, install necessary apps, and configure network settings.
Daily Operation: Utilize for continuous data collection and communication, benefiting from its robust build and long battery life.
Data Management: Sync data regularly with central systems to ensure accuracy and up-to-date information.
Regular Maintenance: Check device integrity and perform software updates as needed to maintain high performance.
Supported Applications/Industries:
Construction and Engineering: Manages site data and project updates in real-time, directly from construction sites.
Logistics and Supply Chain: Enhances tracking and management of shipments and assets.
Public Safety and Security: Provides robust support for law enforcement and security personnel in field operations.
Benefits & Compatibility:
Increased Productivity: Fast processing and easy data access reduce downtime and increase efficiency.
Enhanced Durability: Reduces costs related to device damage and replacement in rough settings.
Versatility: Adapts to various operational needs with powerful computing capabilities and extensive connectivity options.
Warranty and FAQs:
Includes a comprehensive warranty covering operational defects and damage from natural wear in tough environments. FAQs available for troubleshooting common issues.
Packaging/Weight/Dimension:
Packaging: Securely packaged to ensure the device is protected during transport.
Weight: Optimized for balance between durability and ease of use.
Dimensions: Compact enough for mobility without sacrificing screen size or usability.
Shop Today & Receive Your Delivery:
Purchase the Mobilebase DS5A Rugged Handheld today and transform how you manage field operations. Expect prompt delivery and exceptional customer service.
Best Price Guarantee:
We offer competitive pricing and will match lower prices to ensure you get the best value.
After Sales Support:
Our dedicated support team is available to assist with any questions or issues, ensuring you can fully utilize the advanced features of your rugged device.
Request for Customer Reviews and Testimonials:
We encourage you to share your experience with the DS5A to help us continue to improve our products and customer support.
Stock Availability:
Contact our customer service for the latest information on availability and bulk purchasing options.
Get in Touch:
For more information or assistance with the Mobilebase DS5A Rugged Handheld Device, please contact our support team.
Disclaimer:
Product specifications and availability are subject to change without notice. Always confirm with our sales team before making a purchase to ensure satisfaction.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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