NEO Digital
HP 15S-EQ2012NE Laptop - AMD Ryzen 5-5500U, 8GB, 512GB SSD, 15.6" FHD
HP 15S-EQ2012NE Laptop - AMD Ryzen 5-5500U, 8GB, 512GB SSD, 15.6" FHD
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Maximize efficiency with the HP 15S-EQ2012NE, featuring an AMD Ryzen 5-5500U, 8GB RAM, and 512GB SSD. Enjoy brilliant visuals on a 15.6" FHD display.
Overview:
The HP 15S-EQ2012NE Laptop enhances your productivity with cutting-edge technology and superb performance. Equipped with an AMD Ryzen 5-5500U processor and 8GB of RAM, it offers swift and smooth multitasking capabilities. The 512GB SSD ensures ample storage with quick data access, while the 15.6-inch Full HD display delivers crisp, vivid visuals for an exceptional viewing experience.
Product Description:
Designed for high-efficiency tasks and entertainment, the HP 15S-EQ2012NE stands out with its AMD Ryzen 5-5500U processor, providing powerful processing capabilities. The 8GB RAM facilitates seamless app operation, and the 512GB SSD offers excellent storage for all your important files and speedy system performance. The 15.6-inch FHD screen presents stunning clarity, ideal for both work and leisure use.
Key Features:
- Processor: AMD Ryzen 5-5500U
- Memory: 8GB RAM
- Storage: 512GB SSD for fast boot-up and file access
- Display: 15.6" FHD for superior visual quality
- Design: Sleek, portable build for ease of use anywhere
Product Quality and Performance:
The HP 15S-EQ2012NE Laptop is designed to handle intensive tasks with ease, making it perfect for professionals and students alike. It delivers durability and reliability, ensuring long-lasting performance.
Specifications:
- Operating System: Windows 10 Home
- Dimensions: 14.11 x 9.52 x 0.78 inches
- Weight: 3.75 lbs
- Connectivity: Comprehensive with HDMI, USB 3.1, and advanced Wi-Fi 6 support
Purpose of Use:
This laptop is ideal for users requiring a robust machine for handling complex software, multimedia editing, and data-intensive applications.
How to Use:
Simply turn on the HP 15S-EQ2012NE, follow the easy setup for Windows 10, and connect to the internet. It's ready to handle anything from business applications to high-definition video streaming.
Supported OS/Application/Industries:
Comes pre-installed with Windows 10, making it suitable for a wide range of applications and industries, including digital media, finance, software development, and more.
Benefits & Compatibility:
The Ryzen 5 processor combined with ample RAM makes this laptop highly compatible with a variety of applications, ensuring efficient performance across tasks.
Warranty and FAQs:
Includes a 1-year warranty covering hardware defects, with additional support available through our customer service portal.
Packaging/Weight/Dimension:
Packaged to ensure safety with everything you need to get started included in the box. The laptop's lightweight design makes it an excellent choice for mobility.
Shop Today & Receive Your Delivery Across the UAE!
Order the HP 15S-EQ2012NE now for fast delivery throughout the UAE. Take advantage of our dependable service and enjoy your new laptop without delay.
Best Price Guarantee:
We offer competitive pricing on the HP 15S-EQ2012NE Laptop. If you find a lower price elsewhere, we will match it, ensuring you get the best possible deal.
After Sales Support:
Our dedicated support team is here to ensure your satisfaction with comprehensive after-sales service.
Request for Customer Reviews and Testimonials:
We encourage our customers to share their experiences with the HP 15S-EQ2012NE to help others in their purchasing decisions.
Stock Availability:
Contact us to verify stock availability for the HP 15S-EQ2012NE before placing your order. This ensures you receive your laptop without any unnecessary delays.
Get in Touch:
If you have any questions about the HP 15S-EQ2012NE or need further assistance, please don’t hesitate to contact our support team.
Disclaimer:
All content provided is for informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and availability are subject to change. Verify all details with our sales team before making a purchase.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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