NEOTECH
DASCOM DP-530 SE
DASCOM DP-530 SE
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The DASCOM DP-530 SE is a top-tier professional printer that delivers exceptional performance tailored to meet the needs of businesses prioritizing speed, efficiency, and reliability. This model features advanced technologies and robust construction, ensuring it stands up to the demands of busy workplaces and delivers consistently high-quality results.
Key Features
- Rapid Print Speeds: Capable of printing up to 50 pages per minute, enhancing workflow efficiency.
- High Resolution: Delivers sharp, detailed prints with a resolution of up to 1200 x 1200 dpi.
- Extensive Paper Handling: Equipped with a 550-sheet input tray and optional additional trays, perfect for high-volume jobs.
- Sustainable Technology: Incorporates eco-friendly practices and materials, reducing the carbon footprint of your business.
- Network Ready: Includes built-in Ethernet and wireless connectivity for easy integration into any corporate network.
Product Quality and Performance
The DP-530 SE is engineered for durability and performance, providing dependable service under continuous use. Rigorous testing ensures it meets high standards of quality and efficiency, making it a reliable choice for demanding business environments. Feedback from users consistently highlights its robust performance and operational reliability, enhancing its reputation as a premium business printer.
Specifications
- Dimensions: 17" x 15.5" x 12.5"
- Weight: 28 pounds
- Printing Technology: Thermal Inkjet
- Maximum Print Speed: 50 ppm
- Monthly Duty Cycle: Up to 100,000 pages
- Paper Capacity: 550 sheets standard, expandable up to 1,650 sheets
- Power Consumption: Energy-efficient design to minimize energy use
Purpose of Use
The DP-530 SE is perfect for settings like corporate offices, law firms, and educational institutions, where printing large volumes of documents quickly and efficiently is crucial. Its advanced features also make it suitable for industries requiring precise, high-quality document output, such as engineering or architecture.
How to Use
Get the most out of your DASCOM DP-530 SE by following these guidelines:
- Installation: Follow the included instructions for a smooth setup process.
- Daily Operations: Use the comprehensive control panel to manage print jobs efficiently.
- Maintenance: Regular maintenance schedules are provided to keep the printer in optimal condition.
- Troubleshooting: Utilize the detailed troubleshooting guide to resolve issues promptly.
Supported OS/Application/Industries
The DP-530 SE supports various operating systems including Windows, macOS, and Linux, ensuring compatibility with virtually any business environment. It is especially valuable for sectors that handle sensitive information, such as legal, financial, and governmental services.
Benefits & Compatibility
- Enhanced Efficiency: Dramatically reduces the time spent on printing tasks, streamlining office operations.
- Wide Compatibility: Seamlessly connects with numerous systems and applications, enhancing operational flexibility.
- Cost Efficiency: High operational efficiency and low maintenance requirements reduce overall costs.
Warranty and FAQs
The DP-530 SE comes with a one-year warranty, reassuring users with dependable support and service. Our FAQ section provides fast answers to help you navigate common issues and maximize the printer’s capabilities.
Delivery Services (UAE)
NEO Digital guarantees prompt and secure delivery of the DASCOM DP-530 SE throughout the UAE, ensuring every order is handled with the utmost care and professionalism.
After Sales Support
Dedicated after-sales support ensures that you have access to help whenever needed, providing peace of mind and ensuring that the DP-530 SE continues to meet your business requirements effectively.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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